Customer Service Account Executive

Derek Bean

**** **** ***** *** #*

Fitchburg, WI 53719

abjues@r.postjobfree.com

Objective

Further my professional success through the utilization of superior

customer service techniques and communications practices

Qualifications

. 7+ yrs in fast paced business setting involving routine office

functions

. 5yrs heavy phone volume and conflict resolution/relationship

management

Experience

Bank of America, 2009- current

Wholesale Account Executive- Reverse Mortgage Division

Generate a minimum of $14M in funded units through the solicitation of

approximately 30 broker partners. Bolster ongoing production by training

broker partners' staff to deepen relationships.

Bank of America (former Countrywide), 2007- May 2009

Sr. Production Support Specialist- Reverse Mortgage Division

Supervise 5 internal customer service associates in call center environment

with average daily call volume of 400+ calls. Support field Account

Executive with average monthly pipeline of $32M. Facilitate weekly national

web based/phone based training regiment.

Lennar Corporation/UAMC, 2005-2006

Sr. Loan Processor- Builder Division Tucson

Manage average pipeline of 65+ units, with average funding of $16M monthly.

Maintain 90% customer satisfaction rating resulting in numerous recognition

awards. Act as liaison between builder, borrower, lender, and county to

coordinate on time closings.

Wells Fargo, 2003-2005

Loan Specialist II- Relocation Division

Loan processor specializing in employer sponsored bridge loans to

facilitate executive relocations. Dedicated accounts include: Amgen,

Safeway, Prudential, BNSF, Tyco, Halliburton, Raytheon. Manage average

pipeline of 150 loans, with minimum monthly funding requirement of 65

loans. Maintain 87% customer satisfaction rating.

Education

Rio Salado College, 2008-current

Tempe, AZ

Degree: AAS Organizational Management

Graduation: 12/2010 (9 credit hours remain)

Mesa Community College, 2004-2006

Mesa, AZ

6 credits public relations, 3 credits music business management

University of Maryland AP division, 2000-2001

Seoul, South Korea

12 credits Asian studies

Chandler-Gilbert Community College, 1999-2001

Chandler, AZ

Major: Political Science

Minor: Military Science

Seoul American High School, Seoul, South Korea 1994-1999

Diploma- 1999

Activities: JROTC Cadet Colonel Regimental Commander, Varsity Soccer

Captain, Competition Drama Squad, 1st Dan Black Belt Hapkido

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