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Customer Service Manager

Location:
Machesney Park, IL, 61115
Posted:
September 02, 2010

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Resume:

Melanie Prunty Contact

Tel : 815-***-****

e-mail : abjuen@r.postjobfree.com

Address

**** ***** ****** *****, ********* Park, IL 61115

Profile

Objective

A career with a progressive organization that will use my education, skills,

abilities and experience in an executive capacity, where I can effectively

contribute to operations in any capacity that best matches my skills and

experience.

Availability

ASAP

Key Skills

Administrative professional experienced working in fast-paced environments

demanding strong organizational, technical, and interpersonal skills. Trustworthy,

ethical, and discreet, committed to superior customer service. Confidential and

poised in interactions with individuals at all levels. Detail oriented and

resourceful in completing projects; able to multi-task effectively. Capabilities

include:

Computer Operations

QuickBooks

Accounts Payable/Receivable

Purchasing

Inventory Control

Customer Service and Relations

Policies and Procedures

Employee Motivation

Staff Training and Development

Problem Solving

Education

1990 to 1993

Emergency Medical Technician

Rock Valley College, Rockford, IL

1986 to 1990

Diploma

Jefferson High School, Rockford, IL

Work Experience

Intertech Systems, Inc., Loves Park, IL

Administrative Manager

June 2005 to June 2008

Performed administrative functions for the President of an international company.

Maintained daily communication with a sister company in Germany.

Coordinated and managed multiple priorities and projects.

Developed procedures and policies for office activities and supply orders.

Performed general accounting functions.

Maintained journals and handled A/P and A/R.

Trained and supervised staff.

Inventory Control

Purchasing in accordance to budget

Dubois Formalwear, Cherry Valley, IL

Store Manager

January 2004 to June 2005

Established sales and marketing goals for employees.

Hired, trained and developed staff in all aspects of the business.

Evaluated and reacted to performance issues.

Measured business trends, developed plans to maximize sales and meet/exceed goals

to make store most profitable.

Inventory control, ensured adequate stock levels and presentations.

Payroll.

Bergner's, Rockford, IL

Customer Service Manager/Cash Office Manager

November 2000 to May 2003

Provided managerial oversight of staff including coaching, scheduling, shift

planning, reviews and raises

Handled all monetary matters.

Purchasing in accordance to budget.

Processed A/P.

Inventory Control.

Customer Service including Customer Relations.

Maryville Academy, Durand, IL

Family Educator

November 1996 to November 2000

Performed duties associated with the day-to-day teaching and guidance of assigned

youth in a short term or long term residential care setting.

Taught individual and group instructions in social living, independent living,

vocational and job related skills and tutored in academic subjects.

Met with school officials and employers of youth to plan and organize class and

work schedules

Natural Wonders, Rockford, IL

Store Manager

May 1994 to November 1996

Established sales and marketing goals for employees.

Performed customer service and sales skills training.

Interviewed, hired, and scheduled employees.

Conducted reviews including raises, promotions and terminations.

Payroll.

Activities and Interests

Traveling

Germany, Greece, Poland, Austria, Hungary, Yugoslavia, Denmark

Languages

English (fluent)

German (fluent)



Contact this candidate