Customer Service Representative
Resume:
Eboni Omar
Montgomery, Ala. **105
abjuek@r.postjobfree.com
OBJECTIVE
To obtain a position providing social services.
EDUCATIONAL BACKGROUND
Alabama State University, Montgomery, AL.
Master of Science in General Counseling. May 2009.
Alabama State University, Montgomery, AL.
Bachelor of Science in Health Education. May 2005.
RELEVANT COURSES
. Intro to Counseling
. Theories & Techniques of Individual Counseling
. Career Development
. Counseling Diverse Populations
. Psychological Testing
. Human Growth and Development
. Psychosocial Aspects of Disability
. Job Development and Placement
PRACTICUM (100 HOURS)
Lighthouse Counseling Center: Provides substance abuse treatment, dual
diagnosis treatment, housing for the homeless, prevention of substance
abuse and HIV/AIDS.
Montgomery, Alabama
May 2008-August 2008
Duties Included:
. Co-Facilitated group counseling sessions.
. Conducted individual counseling sessions.
. Observed clients in their daily therapeutic process.
. Provided informational presentations.
. Completed necessary filing work after every counseling session.
INTERNSHIP (300 HOURS)
Lighthouse Counseling Center: Provides substance abuse treatment, dual
diagnosis treatment, housing for the homeless, prevention of substance
abuse and HIV/AIDS.
Montgomery, Alabama
August 2008-December 2008
Duties Included:
. Co-Facilitated group counseling sessions.
. Conducted individual counseling sessions.
. Developed treatment plans for clients.
. Implemented treatment plans with clients.
. Provided informational presentations.
. Completed case notes after counseling sessions.
ADVANCED INTERNSHIP (300 HOURS)
Lighthouse Counseling Center: Provides substance abuse treatment, dual
diagnosis treatment, housing for the homeless, prevention of substance
abuse and HIV/AIDS.
Montgomery, Alabama
January 2009- May2009
Duties Included:
. Co-Facilitated group counseling sessions.
. Conducted individual counseling sessions.
. Developed treatment plans for clients.
. Implemented treatment plans with clients.
. Provided informational presentations.
. Completed case notes after counseling sessions.
. Participated in professional development sessions with supervisor.
. Documented changes in client behavior their recovery.
. Created an open and safe therapeutic environment for clients.
. Applied appropriate theory techniques and interventions with clients
and their recovery needs.
WORK EXPERIENCE
Long Term Health/Biology Substitute Teacher
Robert E. Lee Senior High School, Montgomery, AL., September 2005- April
2006.
40 hours per week
. Held full responsibility for all aspects of instruction and classroom
management.
. Formulated, administered, and graded lesson specific tests, worksheets
and study guides.
. Created a pleasant learning atmosphere that allowed students personal
and intellectual growth.
. Conducted parent teacher conferences.
. Monitored scholastic testing.
Customer Service Representative
Marketing Dimensions, Montgomery, AL., July 2005-September2005
40 hours per week
. Collected and entered needed data from customers for order application
completion.
. Advised customers on fundraising projects that would provide the
greatest profit for their organization.
. Administered follow-up phone calls to insure customer satisfaction.
SKILLS
. Knowledge of therapeutic theoretical approaches.
. Able to show empathy.
. Understands and abides by the professional code of ethics.
. Computer literate.
. Detailed oriented.
. Displays professionalism at all times.
Contact this candidate