Customer Service Sales

DENISE WHITSON

**** ******* **** ********* **

440-***-**** Cell

614-***-**** Home

*************@*****.***

HR MANAGER

QUALIFICATION SUMMARY

. Ten years of experience in client services.

. Proven leadership and ability to cultivate relationships.

. Skilled with Microsoft Word and applications.

. Ability to plan manages and supervised confidential operations.

. Resulted oriented

. Excellent oral and interpersonal communication skill.

. Collected personal data and input information in spreadsheets

. Quarterly and year end taxes and 1099 forms

. Call Center /Customer Service

SKILLS:

Office Procedures Supervisory Skills

Organizational Skills

Customer Relations Computer Literacy

Scheduling

Computerized Databases Customer Service

Administrative Support

Inventory Maintenance & Relations/ Call Center Audit

Invoices

Communication Instructional Skills

Problem Solving

QUALIFICATIONS

Client Service Specialist

. Scheduling appointments for clients

. Assigning tax professionals to clients

. Answering the telephone and transferring messages to the tax professional

. Maintaining filing system

. Proactively recommended time of availability in scheduling appointments

for clients

. Collected data and input information for client and tax professional

. Promptly and professionally resolved clients issues

. Making phone calls to set up appointment

. Processing financial documents

Call Center Specialist

. Inbound call

. Outbound call

. Collections

. Sales Calls

. Cold Calling

ADMINISTRATIVE SUPPORT/PAYROLL SPECIALIST

. Typed financial reports for different committee

. Event Coordinator

. Scheduling appointments for committee members

. Taking minutes for broad meeting

. Scheduling travel arrangements

. Typed and Distribute correspondence for committees

. Create materials for presentations Charts and Graphs

. Maintain filing system

. Financial spreadsheets

. Creative Management

. Assigned duties for community jobs

. Quarterly and year end taxes and 1099 forms

. Payroll taxes

Accounts Payable

. Invoices matching

. Processed purchase order invoices

. Processed non purchase invoices orders

. Check request

. Verified data before payment is made

. Imputing data into the system

. Audited invoices for price quantity

. Maintaining filing system

. Promptly and professionally resolved venders issues

Machine Operator

. Operated plastic machines

. Scheduled breaks for lunch for shift employees

. Quantity control

. Made sample products

Sales Associate

. Inventory control

. Sales associate data for the store

. Problem solving for the customer

. Stocking of merchandise

. Managing flow of stock in the retail store

. Cashier

EMPLOYMENT HISTORY

2010-Current H.R. Block

Client Service Specialist

2007-2009 Asbury United Methodist Church

Administrative Assistant

2006-2009 Elyria Memorial Hospital

Accounts Payable /Filing

2004-2005 Reading Magazine

Call Center Specialists

2004-2005 Bridal Wear by LaRenee

Call Center Specialist

2003-2006 Hampton Corporation

Machine Operator

1999-2001 Toys R Us Sales

Associate/Inventory Control

EDUCATION

U.M.A. Medical College Tampa Fl.

Medical Coding and Billing

Ohio Institute of Health Careers Elyria, Ohio

Health Care Technology

Administration

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