Customer Service Sales
Resume:
LaToya M. Wright
**** ********** ***. **********, ** 23703
abjua7@r.postjobfree.com
OBJECTIVE: Secure the Receptionist position to maximize my customer service skills, organizational
skills, educational background, and ability to work well with people
HIGHLIGHTS OF QUALIFICATION:
• Relate well with the public
• Strong communication and oral skills
• Self starter and high attention to detail
• Effective in producing positive results in a multi-task, high-volume environment
• Proficient in computer data entry
EXPERIENCE:
Barnes and Noble at Tidewater Community College
Bookseller June 2010-Present
• Deliver superior service to all bookstore customers and TCC students
• Assist students with textbook purchases during “Rush” period
• Provide fast and friendly service at the cash register in accordance with proper cash handling
procedures
• Execute daily tasks assigned in the store
Portfolio Recovery Associates, Norfolk, VA
Account Representative 2009-2010
• Locate and notify customers of delinquent accounts by mail or telephone
• Receive payment and post amount to customer's account
• Record information about financial status of customers and status on customers' financial
situations of collection efforts
• Received certificated for exceeding goal of $11,000
AdcommDigitel, LLC, Virginia Beach, VA
Service and Repair Technician/Sales Rep 2006-2008
• Served as customer contact on service and repair for Sprint/Nextel wireless phone related issues
• Provided strong customer service skills with the ability to turn conversations into sales to meet
Sprint/Nextel weekly sales goals
• Assist customers with products, general business, and account inquiries
• Maintain inventory and equipment
Payless Shoe Source, Petersburg, VA
Sales Associate 2004-2006
• Managed the store as a part-time key holder while building relationship with customers
• Obtained sales by providing customers with high quality customer service to assist with meeting
the store’s weekly sales goal
• Handled and bank deposited over $1,000 daily cash transactions
• Trained new team members
EDUCATION:
Virginia State University
B. S. - Computer Information Systems
December 2006
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