Customer Service Sales

JACOB L. KISSINGER email: abjua5@r.postjobfree.com

**** ******** **** *** ***, Raleigh NC 27607 Home: 912-***-**** / (919)

*** ****

OBJECTIVE

A position within your company with leadership challenges and the

opportunity for advancement.

Highlights of Qualifications

Over 9 years Management, Supervisory experience, and customer service

skills and training. Excellent interpersonal communication

experience. Excellent organizational skills. Computer Literate with

programs like MS Word, PowerPoint, and Windows XP operating system. Well

oriented to adapt to sudden changes with a positive attitude, integrity,

determination and self confidence. A team player. Management and customer

service training.

WORK HISTORY

Apr.2009- Feb. 2010 CH2M HILL (City Of Hinesville) Public Works Dept

Garbage Truck Route Driver.

Drive commercial vehicle on daily route

Assist boom truck in removal of yard waste from residential

neighborhoods, city businesses and city streets

Deliver yard waste material to be dumped at city landfill and

transfer station

Be able to work in all inclement weather conditions as well as

holidays and overtime

Daily inspections of vehicles and perform routine maintenance

Keep log of all activity from un approved waste removals

Assist sanitation department in garbage disposal from city businesses

and residential areas and streets

Maintain DOT physical and be able to follow instructions working

around heavy machinery

Work closely with City Hall and City Officials

Feb. 2004 - Jan. 2009 Atlantic Motor Group Wilmington, NC

Inventory/Sales Manager

. Supervise 9 employees, maintain work schedule, responsible for

performance reviews.

. Sell new and used vehicles/negotiate a deal

. Responsible for training new employees.

. Attend auto auctions and purchase new auto inventory

. Weekly sales meetings to increase vehicle sales

. Paperwork for DMV as well as sales paperwork and vehicle invoices

. Monthly recap of profits and losses

. Internet sales and telephone sales .

. Responsible for tracking 250 vehicles by year, vehicle identification

number, date delivered and stock number.

. Program keys in "Key Trak" System, and maintain constant visual on all

vehicles.

. Responsible for determining whether or not vehicle should be wholesale

or serviced for retail.

. Duties also included checking vehicles for damage from paint and body

work to estimated cost of interior and exterior body repairs.

. Checklist for certified pre-owned vehicles and mileage.

. Determining whether or not vehicle is profitable for resale.

. Accessorizing vehicle from wheel and tire packages to rear

entertainment systems as well as interior and exterior after market

accessories.

. Balances of factory warranties and 30 day/1,000 mile warranties based

on miles and previous ownership.

. Responsible for vehicle appraisals to determine trade in value and

resale value

. All duties associated with auto dealerships and regulations

Jan 2002 - Jan 2004 S-N-L Chrome Wheels Hinesville, GA

Store Manager

. Supervised 4 employees, maintained time sheets and produced work

schedules.

. Coordinated with distributors to replenish stock items such as car

radios, tires, rims, and needed supplies.

. Scheduled appointments for installations and merchandise pickup.

. Installed car radios, tires and rims.

. Organized, packed and shipped internet and magazine sales.

. Responsible for purchasing after market wheels and tires as well as

$10,000 + of store wheel inventory weekly.

. Purchasing wheels and tires and wholesale prices as low as possible in

order for a higher profit margin.

. Determine wheel "trade in value" by wheel appearance availability or

replacements and demand of style and vehicle fitment.

. Building positive relationships with patrons and over 50 venders for

better and competitive prices.

Mar 2001 - Jan 2002 All-page Wireless Hinesville, GA

Assistant Manager

. Supervised employees, maintained time sheets and work schedules.

Satisfied customer needs and resolve any issues a customer may have.

Responsible for all store inventory and merchandise in need of

repairs.

Set work orders, receive incoming and outgoing merchandise and record

it in our inventory control system.

Daily duties such as store "up-keep", up to date pricing, minor

marketing techniques were also required to generate more business, and

installation of accessories for customers.

Attend monthly store meetings to discuss sales management and ways to

improve customer service.

Education

3.5 years toward BA Marketing and Business Degree, Miller Motte College,

Wilmington, NC 2005-2008

Organizations

Member of Hourglass Lodge #113 Free And Accepted Masons, Ludowici, GA,

since 2001

Laurel Growth Eastern Star Chapter #118

Omar Temple Shriners #21

Baxley Consistory 32nd degree

Worldwide Fraternity of Turtles

North Carolina Notary Public since 2008

Georgia Work Certificate 2009

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