Customer Service Vice President
Resume:
GOAL: To be in a position within a company or organization where my skills
and experience can be best utilized for the success in its
future endeavors, and which promotes my personal and
professional growth.
Skills:
Microsoft Word Excel
Lotus123 Outlook, SmartMail & Internet
Quickbooks PowerPoint
WordPerfect Transcription using various
machines
SmartScan Typing 65Wpm
10 Key by Touch Multiple Phone lines & systems
Access Filing and Data Storage
Work History:
1/10-Present Various Contract and Temporary jobs
5/09 - 1/10 Dick Swift, Attorney at Law, Palestine, Texas
Dick Swift 903-***-****
TITLE and DUTIES: Receptionist / Secretary
> Answering heavy phone activity; taking messages and
responding to inquiries
> Handling the accounts payable, accounts receivable, payroll
and 941 payroll tax payments via Quickbooks
> Making deposits and reconciling the two bank accounts and
credit card statements for the firm
> Creating, maintaining and filing associated with case files
> Generation of legal documentation including Pleadings,
Motions and other legal documents necessary for clients
> Other general office duties including transcribing
dictation, general correspondence, requesting medical and
billing records for clients, travel arrangements, handling
the incoming and outgoing mail and running errands
10/05 - 1/09 Magnum Drilling Services, Inc., Palestine, Texas Jo
Walley 903-***-****
TITLE and DUTIES: Staff Accountant
> Opening and handling mail
> Matching with receivers, coding and posting accounts
payable in QuickBooks and trouble-shooting disputes
> Matching up supporting paperwork to invoices and creating
invoices; collections
> File creation and maintenance
> Mileage reporting and reconciling employee expense reports
> Taking customer service calls and orders
1/99 - 11/04 Boxer Property, Houston, Texas John Rentz
TITLE and DUTIES: Executive Assistant
> Handling incoming mail, calls and emails and petty cash for
upper management
> Generating correspondence, reports and legal documentation
including affidavits, leases
> Scheduling appointments for President and Vice President
> Taking Minutes and distributing/maintaining
> Travel arrangements for employees of company
> Maintaining vehicle maintenance and transfers of personal
vehicles for President
2/98 - 12/98 Hines Interests, Houston, Texas Carole Evins
TITLE and DUTIES: Secretary
> Handling incoming correspondence for Vice President
in department
> Taking incoming calls and arranging conference calls for
Vice President
> Generating general correspondence
> Generation and upkeep of office files
> Maintaining and updating utility usage reports
> Travel arrangements
1/86-9/96 The Grocers Supply Co., Inc., Houston, Texas Jim Nelson
TITLE and DUTIES: Secretary
> Handling incoming calls to Sr. Vice President of department
and responding to customer calls
> Producing and maintaining loan documents including
promissory notes, security agreements and UCC's
> Filing, updating and maintaining UCC records
> Implementing and performing the ACH-Automatic Debit Process
for customers' accounts receivables
> Ordering and maintaining the office supplies and inventory
for department
> Training and supervising temporary employees
> Scheduling appointments and calendar maintenance for Sr.
Vice President
> Troubleshooting collections and credit holds
> Creating and maintaining a permanent document management
system
> Handling attorneys' calls and serving as a liaison between
management and various departments
> Daily Dictaphone transcription
Education: San Jacinto Junior College, Houston, Texas; General Business
Courses; Business Law
Other: Member of Executive Women International - 2002/2004
Member of Young Presidents Organization-Executive Assistants, Houston
- 2000/2004
Notary Public of Texas
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