Dear Future Employer:

I have taken the liberty of forwarding my resume for viewing. Please

take the time to review just some of my strong qualities that I would

contribute to your organization during your time of growth.

My credential of over 12 years of Customer Service / Inside Sales along

with 3 + years of Collection and years of Administrative experience will

speak for itself. I'm hard working, dependable, flexible, computer

literate, motivated and full of energy with a willingness to learn. I pride

myself on constantly setting personal goals to provide outstanding and

professional Customer Service, while exceeding in sales and personal goals.

I would enjoy the opportunity to sit down with you and discuss future

endeavors as well as your company's goals.

Please feel free to contact me by leaving a brief message on either phone

number listed at the top of my resume.

Thank you for your time and "Please Make it a Wonderful Day".

Sincerely

Stephanie M Ballenger

156 Hasting Ways S.W

Poplar Grove, IL 61065

Phone: 815-***-****

Cell: 815-***-****

Stephanie M Ballenger

156 Hasting Way S.W

Poplar Grove, IL 61065

Home: 815-***-****/ Cell: 815-***-****

Objective: Seeking a position that will utilize my Exceptional

People & Inside Sales skills.

Summary of Qualification:

. Strong Work Ethic

. Problem Solver - no problem making decision.

. Customer Focus by Exceeding the Customer Expectation

. Self Motivated

. Strong on Customer Follow up.

Experience:

Customer Service / Collections / Administrative

. Handle inbounds & outbound inquiries.

. Order entry, Quoting, Invoicing, Scheduling, Expediting & Track

shipments,

. Consistently excel at going above and beyond for Customer

Satisfaction.

. Repossession & skip tracing experience.

. Excellent Phone Etiquette & Professional attitude.

. Customers love my personality.

. Willingness to learn and take on new projects.

. Build strong relationship Internally & Externally.

. Collect on Past Due Accounts

. Work closely with accounting to run customer credit / DB for new

account set up

. Work closely with shipping issues.

Inside Sales

. Cold Calling / Prospect/ Web Inquires.

. Customer Presentation.

. Work closely with Customers and Engineers on quality issues.

. Work closely with Outside Sales Managers or Reps.

. Growth in new to old business by 25 to 50% in new customer sales.

. Maintain current customer base while bringing in new business.

. Versatile in wearing many hats

. Travel to customer or plant visits.

. Aggressive in setting goals while growing the business.

. Order / Worked / Maintain Trade shows material & inquiries.

Supervision

. Train & Coach new hires employees of all levels.

. Ability to problem-solve and properly execute company/client policies

while creating a positive customer experience.

. Supervise 6 - 10 Csr's on how to Service & Educate the customer.

. Team leader.

. Monitor and provide review input.

. Perform research reporting and analysis.

. Work closely with all depts.

. Set up new customer / maintain customer files

. Handle some Accounting Functions / Audits.

Communication / Skills/ Seminars

. Strong Communication skills Internal & External.

. Provide Motivation to fellow employees.

. Proven ability to calm upset customers - Excellent listener.

. Proficient in typing 55 wpm, data entry (alpha/numeric) Microsoft

Word, Lotus Notes, Access, Excel, EDI, AS400/ Mapics, ERP, CRT, ACT,

Internet, PowerPoint, E-Mail, Phone Etiquette, Windows, Fax machine, &

Copier.

Handling People with Tact and Diplomacy, Knock your socks off

Customer Service, and

How to Train People on the Job.

Employment History

. April 2008 /Feb 2009 Acument Global Technologies

Rockford, IL

Aug 2006 / April 2008 Rockford Products LLC

Rockford, IL

. Sept 2002/ Aug 2006 American Honda Finance

Elgin, IL

. Dec 1997 / Sept 2002 BMI INC Manufacturing

Palatine, IL

. Sept 1994/ Dec 1997 Wheels Inc

Des Plaines, IL

Sept 1991/ Oct 1993 Motorola

Arlington Hts, IL

Part time jobs

. 1993 / 1994 JCPENNY Catalogs (Part-time)

Buffalo Grove, IL

. 2000 / 2003 Drury Inn Hotels (Part-Time)

Schaumburg, IL

Education:

. University of Illinois - Bachelors Degree Incomplete

. Kennedy King Jr. College - Associate Degree

. George Westinghouse Vocational High School - Diploma

Salary History:

1. Acument Global Technology

Started @ $51,000 a year + monthly bonus

2. Rockford Products L. L. C

Started @ $47,800 a year - Ended @ $51,000 a year

3. American Honda Finance

Started @ $38,027 a year - Ended @$46,600 a year

4. BMI Manufacturing

Started @ $37,500 a year - Ended @ $43,075 a year

5. Wheels Inc

Started @$27,500 a year - Ended @ $32,500 a year

6. Drury Inn Hotel (Part/Time)

Started @ $8.00 an hr - Ended @ $10.08 an hr

7. JCPENNY Catalog (Part/Time)

Started @ $6.00 an hr - Ended @ $8.00 an hr

8. Motorola

Started @ $8.00 an hr - Ended @ $12.00 an hr

References upon request

Contact this candidate