Customer Service Manager
Resume:
Chelsy Alexandra Clayton
Newcastle, OK 73065
Education
Oklahoma City Community College
Oklahoma City, OK
General Studies, Fall 2006
Experience
**/**** to 08/2010 SNUFFY'S PLACE Austin,
TX
Manager/Head Bartender
Directed remodelers while constructing bar work area to increase efficiency
of work area behind bar. Managed inventory for entire establishment.
Supervised wait staff and other bartenders. Scheduled staff to insure
adequate coverage for each shift. Tabulated sales for operation of business
at the end of each night.
08/2007 to 11/2009 SPIRIT HALLOWEEN
Austin, TX
Manager (Seasonal operations)
Designed store layout each season and created Halloween displays of
merchandise for entire store. Streamlined inventory system to insure
shipments of product were accurate. Programmed inventory database and cash
registers. Evaluated potential staff to insure best employees hired for
operations. Coordinated staff schedules for 20 employees. Delegated daily
tasks for staff. Handled extremely high volume of customers Tabulated sales
on a daily basis and handled all banking and cash flow operations.
06/2007 to 11/2008 SPEAKEASY Austin,
TX
Bartender
Handled high volume of customers. Managed bar staff on Mezzanine level of
multiple level bar. Insured bar was adequately stocked for daily
operations. Balanced work behind bar and out on floor with customers.
Promoted drink specials to customers to increase sales.
09/2005 to 05/2007 CROSS EYED MOOSE
Oklahoma City, OK
Cocktail Waitress
Provided excellent customer service to large volume of customers. Trained
all new wait staff. Monitored other sections of wait staff and provided
assistance when needed. Delegated closing duties to all wait staff to
ensure efficient completion of tasks.
05/2004 to 09/2005 DON PABLO'S Oklahoma
City, OK
Head Hostess
Seated customers, answered multi-line phone systems. Managed host staff,
dealt with guest issues. Calculated approximate wait time for all guests.
Ran interference with guests to ensure a quality dining experience.
References Available Upon Request
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