Customer Service Technician
Resume:
Brandy L Jones
Knoxville, TN
To whom it may concern,
I have three years experience in various veterinary related fields
and recently graduated with a B.S. in Agriculture with a concentration in
Veterinary Medicine from Morehead State University. Veterinary medicine is
more than just a job it is a passion. I am a hard worker with the desire to
learn as much as possible. I have a strong work ethic and excellent
customer service skills.
I have worked for the past five months in a high volume low cost spay
and neuter clinic in Barboursville, WV. I have worked as a surgical
technician and a veterinary technician. On an average day the veterinarian
performs 50-60 spay and neuters on dogs, cats and other small mammals. It
is a very fast paced environment that requires attention to detail,
organization and excellent customer service skills. When I am not assisting
in surgery, I am responsible for outpatient care, which consists of
preliminary exams, administering medication and educating owners on
flea/tick preventatives, heartworm medicines and general animal care.
Prior to working at the spay/neuter clinic, I worked as a veterinary
technician in a busy clinic in Paintsville, KY. My responsibilities
included both kennel work and assisting the veterinarian. The kennel work
included feeding, watering, and medicating animals as directed. Cleaning
and sanitizing the kennels were also a twice a day task. As tech, it was
also my responsibility to educate customers on general pet care, heartworm
preventatives and flea/tick control. I have worked with mostly small
animals and some exotics (birds, various reptiles) but also have experience
with large animals (cattle, horses, swine, sheep).
I am available for full time work upon providing two weeks notice to
my current work place and am available holidays and weekends as needed.
Thank you for your time,
Brandy Jones
Brandy Jones
180 Fern Lane
Olive Hill, KY 41164
Education
Universities Attended:
- Morehead State University
Major: B.S. in Agriculture with a Concentration in Veterinary Medicine
Current GPA: 3.45
Courses Completed (Relating to major):
- Agriculture 143- Anatomy and Physiology of Livestock
- Agriculture 233 & Lab- Animal Disease and Parasites
- Agriculture 243- Equine Health and Disease
- Agriculture 336- Dairy Prod
- Agriculture 345 - Horse Prod
- Animal Science 499 - Directed Research (Repro. Research- Sheep)
- Biology 171 & Lab- Basic Biology
- Biology 210 & Lab- Zoology
- Biology 215- Botany
- Biology 301- Biochemistry
- Biology 304- Genetics & Lab
- Biology 317- Microbiology & Lab
- Biology 380- Cell & Lab
- Biology 425- Animal Physiology & Lab
- Biology 428- Virology & Lab
- Chemistry 151 - General Chemistry
- Chemistry 112 - General Chemistry
- Chemistry 326- Organic Chemistry 1
- Chemistry 327- Organic Chemistry II
Work Experience (Relating to major)
Dr. Kelly Pinkston
Help For Animals
Barboursville, WV
Apr 10- present
- Currently working as a surgical/ veterinary technician. Responsibilities
involved in being a surgical technician include administering pre-op drugs,
intubating animals, administering anesthetic, accurately record controlled
drug usage, vaccinating and giving post-op instructions to owners upon
release. Responsibilities involved in general patient care include
collecting information on pets and clients, vaccinating, filling
prescriptions, accurately recording information on charts and assisting
veterinarian when needed. Have extensive experience educating owners on
general pet health, flea/tick treatment options, heartworm preventative and
vaccines as well as performing nail trims, expressing anal glands and
administering medications/dewormer, etc.
Dr. Sue Creasap
STAR Program (Saving the Animals of Rowan)
Morehead, KY
Oct 07-present
- Fostered dogs, have helped out with various parts of the program,
including socializing puppies, transporting dogs to vet, assisted in
transport procedures and have used previous experience to care for and
train foster dogs so that they have a better chance of being adopted
Dr. Joel Salyer
Highlands Veterinary Clinic
Paintsville, Ky
606-***-****(vet)
Michelle David: 606-***-**** (head tech/supervisor)
May 08- Aug 09
- Administered vaccinations, cleaned kennels and kept boarding area
comfortable and clean for animals, made reservations for boarding
during busy summer, assisted in records (Cornerstone software),
assisted in surgery, made appointments, cared for injured and
recovering animals, assisted in running and collecting blood samples,
collected skin scrapings, set up ear cytology's, kept exam rooms neat
and clean between patients, made sure equipment, meds and vaccines
were in stock, educated customers on flea/tick preventatives and HW
preventatives, restrained animals for vet, provided vet with patient
vitals, educated first time pet owners on behavior, training and
general care
Robin Branham
R.C. Wildlife
Prestonsburg, KY
May 08-Aug 08
- Worked with a variety of KY wildlife including raccoons, deer,
opossums, and various bird species. Gained extensive knowledge on each
species way of life, as well as disease and illnesses that can affect
a species and how to care for the ailments. Worked extensively with
new born deer, providing colostrum through synthetic means, resetting
broken bones, and rehabilitating deer until old enough to be released
back into the wild.
Dr. Philip Prater
Morehead State University
Derrickson Complex (Farm)
Morehead, KY
Jan 07-Dec 09
- Have extensive knowledge about livestock (cattle, swine, and sheep)
and horses, administered vaccinations, became educated about de-
worming programs and drugs, cleaned farm equipment, stalls and barns,
fed animals, general care for pregnant ewes and neonate lambs, checked
cows and mares for pregnancy, assisted in castration procedures on
bulls, prepared black angus cattle for show, tattooed and dehorned
calves, gained experience in small animal surgery and dental care
Dr. Charles Weems
University of Hawaii at Manoa
Honolulu, HI
Aug 06-Dec 06
- Learned to handle sheep and prep them for surgery, assisted in
surgery, learned to suture up after surgery and care for animal,
collected tissue samples, learned about breeding, the pregnancy
process, the hormones related and their effects
Dr. Eric Lombardini
Aviano AB Veterinary Clinic
Aviano AB, Italy
Jun 04- Oct 05
- Administered vaccinations, cleaned kennels, assisted in records,
assisted in surgery, booked appointments, cared for injured and
recovering animals
Other skills:
- Licensed chemical applicator (PCO Lic. No. 17872 Cert. No. 116557)
- Competent with computer technology
- Experience with Microsoft Office
- 5+ years of customer service experience
- 2+ years of retail experience
- 80-90 wpm typing
Other Work Experience
- Spencer's Gifts Pearl City, HI Dec 2005-May 2006
- Disney Store Honolulu, HI Dec 2005- Jan 2006
- DECA Commissary Honolulu, HI Aug 2006- Dec 2006
- Children's House Daycare Morehead, KY Aug 2007-Feb 2008
- Kil-More Pest Mgmt Prestonsburg, KY Apr 07 & 08- Aug 07 & 08
- Sunshine World Morehead, KY Aug 2008- Dec 2008
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