Customer Service Office

Marsha L. Gutierrez

**** ******* *****

Fort Wayne, Indiana 46835

Email marshalg47@comcast,net

Home: 260-***-**** Cell: 260-***-****

_____________________________________________________________

OBJECTIVE:

I want to secure a position that will utilize my clerical background, and my

customer service skills.

Former business owner in Fort Wayne, Indiana

Responsible for hiring and training new employees,

Payroll, inventory, purchasing, pricing, profit and lose,

Osha regulations, Board of Health

Great customer service skills

EDUCATION: GPA: 3.54

Brown Mackie College, Associates Degree:

Applied Science/Paralegal

President’s List, Dean’s List Recipient

WORK EXPERIENCE:

Semi Retired March. 2010

Monti Group Oct 2009-March 2010

I am working at St. Joe Hospital in the ER area. My job consists of qualifying

patients without insurance for Medicaid, HHW, or other services that apply. I

answer phones, send referral letters, computer, check status of patients.

Manpower July2009-Oct. 2009

Intake Specialist at St. Joe Hospital, working for the Monti Group. My job is to see

if patient from ER, and outpatients qualify for any medical assistance programs.

Intake specialist at St. Joe Hospital

Lowes August 2008-July 2009

Customer service, cashier, meeting and greeting all customers, making sure their

shopping experience is great, and that they will want to return to Lowes.

H&R BLOCK January 2009-April 2009

This was a seasonal position. I was the receptionist, cashier, set appointments for

all new and existing clients. Multi line phone system, filing, and all general office

work.

LEBRATO LAW OFFICES February 2008-August 2008

Receptionist, multi line phones, preparing legal documents, scheduling for court,

and all new and existing clients. Payments to accounts, scanning of legal

documents, faxing, mail, meeting and greeting every client that came into the

office.

HOME INSTEAD SENIOR CARE October 2007-February 2008

Care of Seniors in their homes, transportation when needed, making sure they were

comfortable

MANPOWER October 2006-February 2007

Temporary factory worker at Eaton Corporation, Van Wert, Ohio

FT. WAYNE COMMUNITY SCHOOLS September2005-June 2006

I was a classified substitute. During this school season I was the

Secretary/Receptionist at Geyer Middle School. My position required multi line

phones, faxing, mail, scanning, meeting and greeting all person that entered the

school.

FT.WAYNE COMMUNITY SCHOOLS June 2002-June 2003

Classified substitute, I traveled to different schools almost daily. I worked directly

with the teachers in the classrooms, worked in the office as needed, tutored the

children as directed by the teacher. If needed I could be in one or two schools a

day.

From March 1996 until July of 2002 I was a co-owner of three different businesses

in Fort Wayne, Indiana.

From March 2003 until June 2005 I was a full time college student.

While I was a business owner I was involved in the interviewing, hiring,

training, and even the firing when needed. All of the positions included cash

handling, banking, schedules, and constant communications as far as changes in

the business. I conducted meetings to keep my employees abreast of changes

regarding OSHA, Board of Health, State and Federal Regulations as they

applied to us. I was a very on hands employer.

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