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Customer Service Manager

Location:
Rockwall, TX, 75087
Posted:
October 10, 2010

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Resume:

Karie Allen

Mobile Phone: 214-***-****

Secondary Phone: 469-***-****

E-mail: abju5h@r.postjobfree.com

WORK EXPERIENCE

Caregiver

Brightstar Healthcare

Arnold or Carrie Bryan 214-***-****

June 2010 – Current

As a caregiver I assist patients with food preparation, dressing, grooming, cleaning their

houses, and running errands (going to doctors appointments or grocery stores). Most of

my patients have dementia so every day activities are a lot more difficult when they don’t

remember who they are or where they live. Also most of my patients are incontinent, I do

perineal care and assist them when they go to the bathroom. I am also trained to take

vitals, wound care,catheters, feeding tube and colostomy care as well. I love helping my

patients and making them feel comfortable and safe while encouraging them to do as

much as they can themselves to built self esteem and a sense of control. A couple times a

week I also help in the office with administrative work. I help with answering phones,

filing, and organizing the medical records. I look forward to a career in the medical field.

I am currently enrolled in nursing school and graduate in August 2011.

Beauty Advisor / Skin Care Specialist

February 2010 – June 2010

Natalia Hoeger (972) 495- 4070 ext. 2050

Clinique / Dillards – Garland, TX

While working for Clinique I learned a lot about skin care and make up. Product

knowledge was a must, not only did I have to know what each product contained I also

had to know how to use it and to teach the client how it worked. Also, learned about skin

conditions and educated clients on products they should use or avoid depending on their

skin type. I did application of make up on clients of different age and skin type. Building

clientele and providing excellent customer service was a big part of my job as well. I also

always made my quotas and kept my work area neat, clean, and organized.

Receptionist

August 2009 – December 2009

Debra Crisp (972) 488 - 1414

Crisp Analytical Labs Carrollton, TX

The company I was employed with does testing for asbestos, lead, and mold for

renovations and demolitions. I used Excel and Word to type reports and invoices. The

reports always had a very strict deadline and cannot be late no matter what. After the

report and invoice is made I added electronic signatures of the analyst and lab director,

pdf the file, compress it to a zip file and email it to the client. I also use Lotus 1,2,3 and

WordPro to log in samples from clients and type documents. I answer a multi-line phone

system and help clients with any questions or requests they may have. I sent out our

invoices and mail daily. I keep our office organized and file all the reports daily. I greet

our clients and sign them in and log in their samples. I help with accounting problems as

well. It was very fast-paced and always work to do.

Assistant Manager

February 2009 - July 2009

Candice Thomas 972-***-****

Christopher & Banks Lewisville, TX

Retail

At Christopher and Banks I am the assistant manager. I am in charge of opening and

closing the store. I count the drawers and take the deposits to the bank. I do all the audit

books and our numbers for the day/week/month. Every Saturday I do payroll. I am in

charge of doing freight everyday and putting it out on the sales floor. I motivate the other

employees to drive up sales. Provide customer service to every one that enters the store. I

also answer the phones and do conference calls every week with our district manager.

Also, train new employees and help with the hiring process. I keep the store very

organized and clean.

Fragrance specialist

April 2008 - October 2008

Tina Wilkins 706-***-****

Dillards Columbus, GA

Retail

At Dillards my job entailed ensuring that every customer received excellent customer

service. I had to help find the perfect fragrance for my clients, remember what notes were

in each fragrance (ex. rose, musk, etc.), what the prices and sizes were, and also what

other products the certain fragrance also made (shower gel, lotion, body cream, etc.).I

also had a quota to fill each day and my sales per hour, which I always met and was

second in my department on sales. I also had clientele. I had to call my clients every

month to see how they were enjoying their purchases and make appointments for them to

come back in. I had to call on birthdays and know something personal about every client,

about two hundred people, for example, how many children they had, their spouses name

and where they worked. I also answered phones and ordered items from different stores

for my customers. Every week I would change the collateral around my department. I

would set up new posters and products in the cases and decorate my area. When we got

new products I would find room for them and set them up in a certain order and make the

display extremely presentable. I cleaned cases and kept everything organized. Also I

familiarized myself with all of the other cosmetic lines and sold other lines other than

fragrance.

Hostess

January 2007 - June 2007

Jeff North 972-***-****

T.G.I Fridays Plano, TX

Restaurant/Food Services

I had to open the door and greet guests. Then seat them, I always had to make sure I

knew where I sat every guest and which server they had. I also had to keep track of what

server i sat last and seat each server in a rotation. I answered phones and was in charge of

keep the front of the restaurant neat, clean, and organized. When people had complaints

they usually came to me, and I had to fix the problem or find a manager who could. Also

took "to-go" orders.

Old Navy

06/2005-11/2006

Michael Thornell 972-***-****

Sales Associate

At Old Navy I was head cashier. I was responsible for providing great customer service,

ringing up their purchases accurately but quickly. I also answered a multi-line phone

system and had to keep the store clean and organized. Knowledge of all products, since I

was mostly in the front I was the customers first and last impression and had to know

where everything was and remember all store policies. I was the number one sales

associate in the store for six months in a row for signing people up for the Old Navy card

and always met my sales goals.

EDUCATION

Nursing – LVN

4/ 2010 – Present

Dallas Nursing Institute

Medical Coding

1 / 2008 – 2 / 2009

Collin County Community College Plano, TX

High School or equivalent,

8/2003 – 8/2006

Rowlett High School Rowlett, TX

REFERENCES

Wendy Gurerro

C.N.A – Children’s Hospital

469-***-****

Christine Turner

R.N. – Instructor – Dallas Nursing Institute

214-***-****

Tina Wilkins

Manager – Dillards

706-***-****



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