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Customer Service Manager

Location:
Fort Wayne, IN, 46815
Posted:
October 10, 2010

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Resume:

JESSICA FULK

abju31@r.postjobfree.com

260-***-****

SKILLS & ABILITIES

Organizational skills ( Teamwork attitude ( Effective communicator

( Exemplary customer service

Detail-oriented ( Ability to work with little direction ( Ability

to excel in fast-paced environment

ServSafe certified ( Liquor license approved ( Microsoft Word (

PowerPoint ( Photoshop

EDUCATION

Purdue University, Fort Wayne, IN

BS, August, 2009

Major: Hospitality & Tourism Management

RELEVANT EXPERIENCE

CMT/MTVNetworks

5/09 - 8/09

Special Events Intern

Nashville, TN

. Provided integral event assistance including detailed preparation

and on site management.

. Coordinated key event elements for various projects:

o CMT Music Awards - managed master guest list, coordinated

ticketing, client welcome event with Zac Brown Band, media

lounge, artist backstage green room, CMT/People Magazine

after party

o Paramount/CMT movie screening - red carpet arrivals, TV shoot

set, guest list/guest services

o Invitation Only live studio tapings - guest list/guest

services, audience load in

o CMA Music Fest - consumer marketing field representative, fan

voting at CMT booth

. Facilitated inter-department communication including press,

consumer marketing, and music & talent.

. Negotiated and contracted event vendors including rentals, catering

and production.

. Exhibited exceptional customer service skills through interaction

with high level executives, sponsor clients, artists and production

staff.

Purdue University

8/07 - 5/09

Projects completed while simultaneously obtaining degree

. Coordinated research, marketing and planning of a hotel restaurant

including all food service, customer service and overall restaurant

management.

. Executed successful marketing initiative for restaurant resulting

in increased profits.

. Managed multiple banquet events including venue selection, menu

planning and execution.

Buffalo Wild Wings

5/08 - 8/10

Server

Fort Wayne, IN

Fricker's

7/07 - 5/08

Server

Fort Wayne, IN

Summit Productions

8/06 - 7/07

Office Assistant

Fort Wayne, IN

. Supported factory office during high volume production of fashion

product: Vera Bradley.

. Facilitated office needs including phones, invoicing, payroll &

shipping & receiving.

REFERENCES AVAILABLE UPON REQUEST

PROFESSIONAL REFERENCES for JESSICA FULK

Tonya Figueroa, Senior Manager, Special Events

CMT/MTVNetworks

615-***-****

abju31@r.postjobfree.com

Internship Supervisor

Mondrivia James, Senior Manager, Event Marketing

CMT/MTVNetworks

615-***-****

abju31@r.postjobfree.com

Dave Weber, Restaurant Manager

Buffalo Wild Wings

260-***-****

Eric Aschendorf

Former Petco store manager

765-***-****



Contact this candidate