Service Representative Assistant

EBONY C. PETERSEN

*** **** ***** ***** ********** PA 15601

**************@*****.*** ● Cell: 724-***-****

Magna Cum Laude graduate with B.S. in Biology, minor in

Forensic Science, with 3.83 GPA.

OBJECTIVE

Seeking a position within a general company or laboratory environment, that utilizes my skills, work ethic,

achievements, and strong academic background.

QUALIFICATIONS SUMMARY

● Extensive experience working in general public and fast-paced environments. ● Strong organizational,

interpersonal, and technical skills. ● Trustworthy, ethical, and discreet. ● Able to establish and maintain

effective working relationships. ● Able to multi-task effectively. ● Self-motivated, energetic, and able to

work independently. ● Proficient with Microsoft Office and Internet Explorer.

EDUCATION & TRAINING

Bachelor of Science May 2009

Major: Biology - Minor: Forensic Science

SETON HILL UNIVERSITY, Greensburg, Pennsylvania

Overall GPA: 3.83/4.0

Honors: Magna cum laude

Courses Completed (with Labs)

● Organic Chemistry I & II ● Criminalistics ● Cell Biology ● Genetics ● Ecological Plant

Physiology ● Comparative Vertebrate Anatomy ●General Physics I ● Quantitative Analysis I & II

LABORATORY SKILLS

• Chemistry

Instrumentation: Spectrophotometer 20 to measure light intensity ● FT-IR Spectrometer to

identify organic compounds ● GC-MS to identify unknown samples ● NMR Spectrometer to

determine the structural formula ● IR spectrometer to determine functional groups.

Techniques: Filtration ● Titration ● Multi Step Syntheses ● Purification ● Calibration ● Melting Point

Determination ●Standardization ● Quantitative Transfer ● Thin layer/Gas chromatography ● Distillation ●

Rotary Evaporation ● Crystallization ● Extraction● Refluxing reaction mixture.

• Biology:

Instrumentation: Thermal Cycler to amplify DNA ● Centrifuge to isolate and separate suspensions ●

Hemocytometer to count cells ● Compound microscope/Stereo microscope to view specimens under high

and low power- magnification (respectively) ● Polarized Microscope for mineral identification.

Techniques: Agarose Gel electrophoresis ● PCR ● Staining/Mounting of Slides ● Restriction Mapping ●

SDS-PAGE● Western Blotting ● Preparation of Molar solutions ● Scanning electron microscopy ●

Fluorescent Microscopy ● Cell Plating.

EMPLOYMENT HISTORY & EXPERIENCE HIGHLIGHTS

Four Points by Sheraton, Greensburg, Pennsylvania 15601

GUEST SERVICE REPRESENTATIVE, November 2009- Current

• Welcome and acknowledge all guests; answer telephones using proper etiquette.

• Process all guest check-ins/check-outs, reservations, changes, and cancellations.

• Secure payment; verify and adjust billing.

• Activate and issue room keys to guests on daily basis; process all requests and relay messages.

• Run, print, and review cashier and closing reports in the computer system.

• Follow all company policies/procedures.

• Move, lift, or carry objects weighing less than or equal to 20 pounds without assistance.

Superior Court of the Virgin Islands, St. Thomas, Virgin Islands 00802

COURT CLERK INTERN, Jury Division, June- August 2008

COURT CLERK INTERN, Probate & Traffic Division, June- August 2006

• Assisted the public at the counter; received payment for fines, prepared cashier slips, etc.

• Analyzed case files information for computer entry; scanned documents through imaging system.

• Received, reviewed, stamped, scanned, and distributed incoming court documents.

• Prepared court documents including subpoenas, notice of entry of orders, etc.

• Assisted in trial preparation; posted calendars, pulled case files for courtroom use, etc.

• Reviewed motions and briefing; certified court documents, sorted and processed mail.

• Maintained case files and legal documents; retrieved and filed documents in proper

location.

Virgin Islands Police Department, St. Thomas, Virgin Islands 00802

CLERICAL ASSISTANT, June – August 2005

• Typed letters and reports; ordered and maintained office supplies.

• Answered the telephone; provided general information; conveyed messages.

• Retrieved information; updated police information; sorted mail.

• Typed and filed police forms; addressed envelopes; photocopied records.

ACHIEVEMENT HIGHLIGHTS / ACTIVITIES

• Senior Citizens Home, Volunteer, 2009

• Biology Club, Member, 2008 -2009

• Alpha Lambda Delta Honor Society, Member, 2006 - 2009

• Academic Computer Lab Work Study Group, Member, 2005-2006

• Elizabethan Seton Scholarship, 2005-2009

• Dean’s List, 2005-2009

• Academic Achievement Award, 2005

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