William A. Souva

**** ******* **. ● Liverpool, NY 13090 ● 315/652-5932 ● abju2v@r.postjobfree.com

Summary Of Qualifications

Flexibility and adaptability in responding to emergency and everyday needs for information with attention

to superior customer/client service.

Fourteen years of working in a highly dangerous environment interacting while working offshore on

various shipping vessels.

Ability to work well with others in any situation as a team player.

Work Experience Sutherland Global Syracuse, NY 2010 – Present

Title: Help Desk Technician

Responsibilities:

• Resolve networking issues for clientele (85%)

• 70% of complaints resolved within company’s 40-minute resolution window

MicroTel Inn & Suites Baldwinsville, NY 2009 - 2010

Title: Front Desk Clerk

Responsibilities:

• Provided superior customer service to Inn’s guests by directing activities of housekeeping;

provided concierge service

• Audited hotel’s nightly cash and credit reports, including frequent guest rewards

Vector Marketing, Inc. Syracuse, NY 2009 – 2009

Title: Independent Sales Representative

Responsibilities:

• Demonstrated the uses of the product being sold

• Responsible for setting up appointments for potential customers

Dann Ocean Towing Tampa, FL 1994 – 2008

Title: Able Bodied Seamen

Responsibilities:

• Stood watch and reported information to bridge while looking for obstructions in path of vessel

• Broke out, rigged, overhauled and stowed cargo-handling gear, stationary rigging and running

gear

Education

ITT Technical Institute Liverpool, NY 2008 – 2010

Computer Networking Systems/Information Technology Received an AOS

Young Memorial Technical College Morgan City, LA 2002

Received a (STCW-95) certificate

DGTS Navigation School Pensacola, FL 1997

Received a (100 Ton Master/200 Ton Mate License

Travel University International Honolulu, HI 1993

Received a (Travel Agent/Reservationist) degree

REFERENCES AVAILABLE UPON REQUEST

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