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Customer Service Real Estate

Location:
Roseville, CA, 95747
Posted:
October 10, 2010

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Resume:

MINDY RADKE

**** ******* *******

Roseville, CA *5747

voice: 916-***-****

abju1i@r.postjobfree.com

summary

A RESULTS-ORIENTED HIGH-ENERGY MORTGAGE PROFESSIONAL WITH LEADERSHIP SKILLS

AND A RECORD OF SUCCESS IN RESPONSIBLE POSITIONS. EXTENSIVE EXPERIENCE IN

SUB-PRIME MORTGAGE LENDING AND CLOSING PROCEDURES. OUTSTANDING ORAL AND

WRITTEN COMMUNICATION SKILLS. HIGHLY PROFICIENT WITH MICROSOFT WORD;

FAMILIAR WITH EXCEL. OTHER STRENGTHS INCLUDE PROBLEM SOLVING AND CONFLICT

RESOLUTION.

experience

OWNIT MORTGAGE SOLUTIONS, ROSEVILLE, CALIFORNIA - 2004-2006

Funding Supervisor

. Supervised Funding, Document and Shipping Department; managed

workflow of 5 funders.

. Created Funding/Document Department Procedure Manual.

. Reviewed loan packages and disbursed loan proceeds; funded $25

million in loans per month.

. Provided excellent customer service; known for customer

satisfaction, internally and externally.

. Achieved over a 95% accuracy rate on funded files and collateral

packages.

. Kept funding and document drawing turn times under 24 hours.

OPTION ONE MORTGAGE CORPORATION, San Ramon, California - 1993-2001

Underwriter I

. Approved and declined sub-prime mortgage loans: analyzed credit

reports, title reports, appraisals, and other documentation.

Senior Funder

. Reviewed loan packages; disbursed loan proceeds.

. Managed department workflow; resolved post-closing issues.

. Set up funding departments in new branches throughout the U.S. with

assistance from headquarters; trained new funders.

Document Specialist

. Prepared loan documents for closing agents.

. Contacted closing agents on daily basis to verify borrowers' signing

appointments.

Loan Set-Up / Branch Assistant

. Set up new loans in computer; pulled credit reports.

. Approved new brokers by verifying Department of Real Estate licenses

and references.

Continued

Mindy Radke Page 2

STATE FARM INSURANCE, La Jolla, California - 1991-1993

Staff Assistant

. Assisted agent in issuing and servicing policies.

. Resolved customer questions and complaints.

AMERICAN CANCER SOCIETY, San Diego, California - 1992

Intern

. Taught school age children lessons on cancer, manned community

exhibits, arranged community speaking engagements, and assessed needs

of callers.

FARMERS INSURANCE GROUP, Concord, California - 1989-1990

Customer Service Representative

. Processed insurance claims; scheduled client appointments.

. Cross-trained new employees.

continuing education and certificates

CERTIFIED PUBLIC NOTARY - 2007

Licensed California Department of Real Estate Agent - 2003

education

BACHELOR OF SCIENCE IN HEALTH SCIENCE, CALIFORNIA STATE UNIVERSITY, SAN

DIEGO - 1992



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