Customer Service Manager
Resume:
**** ******* **, ******** *******, CO ***** 719-***-****
Bobbi Almeida
Introduction
Highly motivated individual that possess strong computer skills,
including Microsoft Word, Excel, AS400 and Kronos.
Extensive experience in the customer service industry, including but
not limited to retail, entertainment, call center and management.
Excellent skills in training, merchandising, problem solving and the
ability to learn at an above average pace.
Experience
October 2007- Sports Authority Colorado Springs,
September 2010 CO
Operations Manager
All aspects of store operations, including cash office, scheduling,
staff supervision, manager on duty functions, audit, ordering and
receiving, inventory, payroll and loss prevention. High volume
customer service such as running cash register, assisting customers,
and handling escalated customers.
Merchandise Manager
As merchandise manager I was responsible for receiving and unloading
trucks per company loss prevention standards. Also responsible for
overseeing warehouse, including stock replenishment, return of
defective merchandise, inventory control, setting planograms,
merchandising, in store pricing and ad set, and ensuring company
safety standard were being followed.
Cashier Lead
Oversee the operations of the customer service area. Ensured all
areas were fully stocked, high volume customer service, answering and
properly directing incoming calls, and processing all returns and
exchanges.
June 2001- Brunswick Zone Circle Colorado Springs,
February 2008 CO
Bar Manager
High volume customer service including cash handling, order taking,
drink preparation and service. Handled all daily functions including
inventory, reconciliation of reports, ordering, scheduling, and staff
supervision. Directly in charge of hiring and training. Certified
TIPS trainer. Learned different aspects of the bowling industry, then
used that knowledge to develop a more personal relationship with the
customers.
References
Jason Frey Store Manager Sports Authority Pueblo Mall
Robert Suess General Manager Brunswick Zone Circle
Kyle Harrison Personal Reference
Other references provided upon request.
Contact this candidate