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Customer Service Management

Location:
Pacific, WA, 98047
Posted:
September 25, 2010

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Resume:

RESUME AND SKILLS PROFILE FOR

Kimberly A. Powell

Cell 206-***-****

abjtz7@r.postjobfree.com

OBJECTIVE

To Obtain a Full Time, Permanent Position with a Well Established Local

Entity

Computers/Software:

Microsoft: Windows 95, 98, 2000 Pro, ME, XP, 2003, Windows 7

Excel, Office, Word, Outlook, PowerPoint

Self Teaching: Publisher & Visio

Data Entry: 11,880/Hr

Misc: Accela (Permits Plus; Reports & Inspections), Sierra, Tax Tools,

Eden, Phillips 2001, 3000 & 3004 Word Processor, NCR Wordready Word

Processor, Unix, WDS, Digital VT240 Word Processor and Micom

Notary; State of Washington Appointed

EXPERIENCE

ADMINISTRATIVE SPECIALIST/PERMIT TECH, City of Des Moines, Des Moines, WA,

Oct. 2007-Present

. Experienced ICC Certified Permit Technician

. Review All Permit Applications, Plans and Submittals for

Completeness and Accuracy

. Front Counter; Greet Customers, Answer Phone, All Inquiries, Cash

Register

. Entire City Address Issues Including Notifying all Utilities, Life,

Fire and Safety Entities

. Lead Employee for all Archiving and Requests for Public Disclosures

. Scheduled Classes, Seminars, Meetings, Hotel Accommodations,

Conference Rooms etc.

. Schedule Appointments for Management

. Oversee Account Coding, Budgeting, and Dollar Figure on all

Department Invoices

. Receipted Monies for Permits, Business Licenses, Civil Tests,

Copies Etc.

. Balanced Cash Register and Prepared Daily Deposit

. Prepare Payroll for Entire Department

. Recorded and Scheduled the Daily Inspections

. Order and Maintain all Office Supplies

. Actively Researched to Acquire Supplies at a Substantially Reduced

Cost

PUBLIC WORKS DEPARTMENT SECRETARY, City of Auburn, Auburn, WA, Nov. 2006 -

July 2007

. Prepare and Edit Agendas, Agenda Bills and Modifications

. Attend Public Works Committee Meetings and Take, Transcribe,

Distribute and Finalize the Minutes

. Coordinate Addition of Agenda Items to Other Committee Agendas and

Coordinate with City Clerks

. Format Resolutions, Ordinances and Related Agreements for City

Attorney

. Coordinate Monthly Reports for Mayor's Office

. Remind Staff of Due Dates of Weekly Reports

. Set-Up Public Works Staff, Management Team, and Public Works Committee

Meetings

. Attend Staff and Management Team Meetings and Schedule Director's

Meetings.

. Input Requisitions into "Eden"

. Process Department Invoices and Purchase Orders for Payment

. Process Petty Cash

. Update and Audit the Year-End Budget Spreadsheet

. Prepare and Input All Payroll

. Update Management Team Vacation Schedules

. Register Staff for all Classes, Seminars, Workshops

. Make Travel Arrangements

. Maintain and Update Central Files Including Filing, Purging and Making

New Files

. Archived All Files Including Purging, Record Retention, and Sending to

Archives

EXECUTIVE SECRETARY, King County Directors' Association, Kent, WA, July

1987 - November 2006

. Assembled and Distributed the Monthly Board Meeting Packets

. Scheduled Board Members and Other Staff for Meetings/Conferences

. Prepared Multiple Month-End Reports for Board Meetings

. Liaison Between Outside/Inside Customer Service Reps, Vendors, Members

and Purchasing Staff

. Sole Individual for Membership; Verified Qualifications, Obtain

Signatures and Filed with King County

. Sole Individual for all Merchandise Returns (RMA) Including Issuing all

Credits and Inventory Adjustments

. Assisted HR in the Creation of Personnel and Safety Manuals for both

Office and Warehouse

. Assisted HR in the Hiring of 180 Individuals Each Year; Applications,

Interviews & Orientation

. Created and Maintained Phone Directories, Employee Rosters and other

Office Forms

. Answered All Incoming Phones and Greeted All Customers Entering the

Building

. Trained New Staff and Filled in for Various Positions When Staff was

Absent

. Typed all Staff Correspondence Such as Bid Invitations, Awards,

Extensions, Addendums, and Recaps

. Maintained and Operated all Office Equipment

Additional Experience:

HR/Personnel City Addressing Customer Service

Sales Associate Receptionist Accounts Payable

Payroll Credit/Collections Accounts Receivable

Cashier PBX/Clerk Typist Planning Clerk

Quality Control Tech Production Clerk Inventory Control

CERTIFICATES

. Certified Permit Technician; International

Code Council (ICC)

. Over the Counter Permit Review; Certificate

of Completion from WABO

. Microsoft Excel 2003, Levels 1, 2, & 3;

Certificate of Completion from Highline

Community College

. Microsoft Outlook 2007, Level 1; Certificate

of Completion from Highline Community College

Management Skills for Secretaries, Administrative Assistants, and Support

Staff; Certificate of Attendance from Fred Pryor Seminars

Personnel/HR Assistant Seminar; Certificate of Completion from Council for

Education Management

Human Resource and Management Class; Letter of Completion from Green River

Community College

Collections; Certificate of Completion from General Electric Credit

Corporation

NCR Worksaver Training Program; Certificate of Completion through NCR

Corporation

General Clerical Program and Secretarial/Stenographic Program; Certificate

of Proficiency

Additional Training: Business Communications, Business Law, Office

Machines, Business Management, Shorthand, Office Procedures Lab I & II and

Warehouse Inventory. An Array of Telephone Systems, Fax Machine,

Microfiche Machine, Multiple Cash Registers, Laminating Machines, Verifone

Omni Credit Card Machine, Telex Machine, Pay Master, Plotters, NP-Matic

Printer and Various Data Entry Projects

References Upon Request



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