Michael William Carr

**** *. ********* *****

Springfield MO 65804

Telephone: 417-***-****

Facsimile: 417-***-****

Cellular: 417-***-****

E-mail: Send Email

OBJECTIVE

As a professional with a proven history of generating

bottom line results through superior leadership and

relationship building abilities, my goal is to carry my

experience, expertise, and high level of integrity to a

position of responsibility with a company that I can contribute to and grow

with.

PROFESSIONAL EXPERIENCE

Murfin's Market

Willard, Missouri

Assistant Store Manager October, 2009 - Current

Defined and established best practice Customer Service procedures while

assuming responsibilities for Management of the daily retail operations.

Supervising and refining service to the customer through indoctrination,

training, and on going development of individual skills and understanding

of the customers needs. Driving efficiency through practical scheduling

and cross training practices.

Dollar General

Springfield, Missouri

Store Manager August, 2008 - October, 2009

Absolute responsibility for store operations. Through impeccable Customer

Service practices and exceptional Product presentation along with precise

procedures to control Inventory and Shrink I have enjoyed a double digit

percentage increase in Volume and improvements in operating expenses and

overhead costs as we have exceeded Sales projections and Team Share Goals.

Accomplished Model Store certification.

Alps Market and Pharmacy

Springfield, MO

Assistant Store Manager April, 2006 - August, 2008

Controlled all aspects of the Store operations in tandem with the Store

Manager.

* Taught and developed the most important

aspect of Retail or any environment "Great Customer Service".

* Sales Audit control, Including Safe verification, Cash

Drawer reconciliation, disbursement and control., Accurate Deposit responsibility.

Check cashing procedure, and Credit, Debit and EBT card receipt

verification.

* Profit Margin and responsibility for Grocery, Tobacco and

Bread specifically. Including Ordering regular stock as

well as prebook sales items, stocking shipments and

building and maintaining displays, damage

control of shipments as well as regular store stock.

* Scheduling and adjusting to the schedule

according to store and employee needs and circumstances.

* Coordinating Vendors deliveries, pricing and programs,

* Store opening and Closing responsibilities.

Developing the most efficient systems of

labor cost controls while accomplishing determined tasks.

* Western Union and Missouri Lottery Certification.

Euro RSCG Impact Missouri

Field Marketing Representative August, 2002 - April- 2006

Directing operations in the State of Missouri for the

placement of Medical Wall Boards within Physicians offices.

Representing advertising for Pfizer, Merck and GlaxoSmith Kline. ( Part

time)

* Enjoyed product placement growth with responsibility for territory.

* Established target accounts based on List

match opportunities and open recruitment guidelines.

* Coordinated travel schedules to efficiently incorporate time management

in the field.

* Devised Supply line and Support to field associates.

* Developed new territories as well as expanding existing territories.

* Succeeded in placing product in remote venues with minimal supervision.

MHC Kenworth Springfield, MO

Territory Manager November, 1997 - August, 2002

Managed a geographically defined Territory with the

responsibility for identification and Development of

prospective accounts and the expansion and Development of

existing business. Recipient of Paccar Parts "TOP GUN"

Award in 1999, 2000, and 2001. Recognition for achieving

Sales quota. Consisting of a minimum of 20% increase in

volume over previous year. Resulting in volume of $1,600,000 annually.

* Exceeded established Sales and Profit Goals.

* Created market share analysis of revenue by demographic and product

segments.

* Successfully introduced products and services to new markets.

* Managed the collection and dissemination of competitive intelligence

information.

* Defined market objections, refined and implemented strategies

accordingly.

* Monitored accounting issues relative to customer compliance.

* Assisted in the development of the 'ISO 9000 Designation'

system of recording and reporting business

functions as related to Sales and Service to the Customer.

Professional Sales Midwest Springfield, MO

Sales and Service Account Manager February, 1991 - November, 1997

Representing Vendors to the Distributors in the Automotive

After market as an Agency representative.

With Sales growth and Product placement responsibilities in

Missouri, Arkansas, Iowa, Kansas, Oklahoma, Nebraska, and Southern

Illinois.

* Determined Sales opportunities and capitalized on them.

* Identified market trends and adjusted strategies to succeed.

* Implemented Sales and project procedures for reporting to allow improved

performance.

* Introduced new product Sales initiatives.

* Designed and produced new product sales presentations.

* Managed daily maintenance of accounts.

* Formulated training programs for new customers.

* Initiated frequency and loyalty programs for Key accounts.

* Managed successfully while functioning unsupervised in a remote location.

O'Reilly / Ozark Automotive Springfield, MO

Field Merchandising Manager February, 1980 - January, 1991

Coordinated the Retail Store Installations, Restorations

and Relocation projects. Scheduling projects in

coordination with construction and supply capabilities.

Created the interior design format for the complete store

layout. Collaborated on the location and outside design of Retail

locations.

* Engineered project completions in an economically efficient and timely

manner.

* Scheduling projects to coincide without Service interruption.

* Develop fixture and product placement to enhance traffic flow and

visibility.

* Determined product placement within

displays through market analysis and profit structure.

* Monitor designs relative to product movement and new product

availability.

* Lead and Coordinate employees within the

department to accomplish these time sensitive goals.

Store Manager

As a retail store manager, enjoyed successful P & L

accomplishments while leading a crew of

twenty with a monthly sales volume in excess of $125,000.

* Initiated progressive positive reinforcement methods of motivation and

leadership.

* Controlled the immediate market through

proactive Sales strategies rather than reactive.

* Determined business flows and hired, indoctrinated and trained staff

accordingly.

* Generated sales growth with proven customer service applications.

* Established Inventory levels and monitored their fluctuations.

Warehouse Supervisor

Directed the productivity of approximately sixty employees

in stocking and maintenance procedures accomplishing a

97.6% order fill rate while exceeding $23 Million in products shipped per

month.

* Develop and monitored employee scheduling to effect needs.

* Accomplished quotas through motivation and training schedules.

* Initiated cost effective changes to existing methods and procedures.

* Regulated overtime through waste control.

* Assured compliance with on going local and Federal safety guidelines.

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