Manager Customer Service

WILKIN CASTRO ************@*******.***

**** ***** *****, ******** **** 43229 646-***-****

PROFESSIONAL OBJECTIVE

To obtain a job where I can improve my skills to the best of my

ability to help contribute to the company.

SUMMARY OF QUALIFICATIONS

Bilingual - English/Spanish; Good communication skills and

ability to work well in a team environment; Outstanding customer

service; Excellent management skill; Ability to resolve customer

complaints; Recruited, hired, supervised, scheduled, motivated

employees.

EDUCATION

02/09 Capitol High School

Graduated

EXPERIENCE

08/06 - 02/09 Standard Parking Columbus, Ohio

Supervisor

Supervised employees. Monitored and maintained city parking

lots. Resolved customers complaints.

06/04 - 05/06 Propark America Yonkers, New York

Facility Manager

Maintained monthly inventory. Maintained permanent customer

monthly account. Handled cash and credit transactions daily.

Balanced all work at the end of the day. Supervised employees.

04/03 - 06/04 Standard Parking Yonkers, New York

Facility Manager

Handled cash and credit transactions. Supervised employees.

Promoted to Facility Manager after 6 months.

03/02 - 04/03 Verizon Communication Queens, New York

Training technician

Repaired installation at home and business. Installed new

installation. Good customer service

9/01-3/02 Securitas Security Service New York, New York

Security Guard

Screened all visitors entering the premises. Screened luggage

for weapons. Detained suspects. Patrolled parking logs.

Complete incident reports for various corporate offices.

9/00-5/01 Burn International Security Service New York, New York

Security Guard

Secured premises, patrolled grounds and maintained security

logs. Instructed new guard in procedures. Operated the

telephone to announce visitors. Protected various building and

surround, such as The World Trade Center and Yeshiva University.

Asked visitors for identification.

References Available Upon Request

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