Customer Service Medical
Resume:
Peggy Ann Johnson
**** ****** *****, **********, *******
abjtx9@r.postjobfree.com
Objective Seeking a long term position where my experience and
education would be used to support the vision of the
organization
Skills Summary Computer Literacy: Microsoft (Word, Excel, PowerPoint)
Strong Verbal and Written Communication Skills, Team Player
Medical Office Procedure, Medical Terminology,
Confidentiality
Working knowledge of ICD-9-CM and CPT coding
Strong Customer Relations and Interpersonal Skills, Self
motivated
Strong Verbal and Written Communication Skills, Organized,
Detail Oriented
Experience SCSEP Participant/Office Assiatant
Easter Seals Central Alabama, Montgomery, Alabama
6/10 to Present
Conduct new participant orientation to inform of
organization policies and objectives
Utilize SPARQ database to enter participant demographic,
intake/exit, eligibility, placement, and assignment
information
Review timesheet and Utilized spreadsheet database to
record, compile participant time for payroll
Greet visitors, ascertain purpose of visit, and direct them
to appropriate staff, confirm appointments and medical
consolations
Complete patient insurance, codes for services rendered,
and provider information on invoice for billing purposes
Answer switchboard and direct calls/messages to appropriate
staff
Clerical Aide (Extern)
Alabama Medicaid, Montgomery, Alabama
4/10 to 6/10
Verify eligibility of recipients by accessing EDS
Interchange Software
Follow up with providers regarding patient appointments and
rendering NPI numbers
Research recipient eligibility for Medicaid, managed care
programs and paid/denied claims.
Provide technical and program supportive services involving
benefits and claims analysis
Quality Control Associate
Walker Personnel, Montgomery, Alabama
2/08 to 11/09
Inspection of assembly line products to verify
specification compliance
Research Consultant
Spherion, Montgomery, Alabama
1/05 to 5/08
Conducted phone interviews to collect data on customer
demographics, preferences,
and needs to identify factors affecting product demand
Collected data on customer service satisfaction, public
opinion surveys,
EDUCATION and election results and recorded into database
Account Representative
Outsourcing Solutions, Montgomery, Alabama
2/03 to 2/08
Handled large volume inbound and outbound calls in call
center setting
Resolved customer inquires and complaints in a timely
manner
Virginia College, Montgomery, Alabama
June 2010
Medical Billing and Coding
Certified Coding Associate (CCA)
Certification
Participant Advisory Council (PAC)
Association
.
Contact this candidate