Customer Service Manager

Cassandra Garver

***** ******** **

Rapid City SD 57703

605-***-****

*********@*****.***

Skills Profile

Skilled in Microsoft Office programs

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Ability to type 55 wpm and perform 10 key with high accuracy

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Accustomed to meeting tight deadlines.

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Excellent telephone, filing, interpersonal and organizational skills.

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Accustomed to working in a fast paced environment and successfully handling several responsibilities simultaneously

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Employment History

Optical Manager, Drs. Tucker Kudrna Holec & Young Eye Care Centre, Rapid City, SD (05/2002 05/2010)

Supervised all Opticians to ensure a high level of service to patients

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Inventory management of eyewear

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Submission of eyewear to various insurance companies online

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Used precise machinery to manufacture eyewear

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Office Manager, Cedar Pass Lodge, Interior, SD (02/2008 01/2009)

Balanced 10 cash drawers daily

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Handled all new hire paper work

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Maintained human resource and accounting duties

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Assisted with payroll preparation by entering all employee time data

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Fee Collector, Badlands National Park, Interior, SD (05/2007 10/2007)

Balanced personal cash drawer daily

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Processed payments for visitors via cash or credit card,

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Answered questions and gave directions to local points of interest

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Customer Service Specialist, Spiegel Group Teleservices, Rapid City, SD (05/2000 05/2002)

Skilled in handling all inbound calls from customers

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Entrusted with the most complex customer service issues, promptly resolved problems to satisfy customers

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