Customer Service Representative

Location:

Posted:

October 05, 2010

Objective

To obtain a responsible position with a progressive organization that would

utilize my skills and allow me the opportunity for advancement.

Summary of Qualifications

. Over ten (10) years professional customer service experience.

. Proficient at implementing organizational and operational policies and

procedures aimed at cost efficiency and overall quality of operations.

. Skilled customer service representative with the ability to establish

rapport, inspire confidence, solve problems and maintain client

relations.

. Accomplished professional with proven analytical abilities, excellent

oral and written communications skills, experienced in managing

complex projects and producing under short deadline conditions.

Career Highlights

2/99-8/10 INGRAM ENTERTAINMENT INC Memphis, TN

Accounting Department

Responsible for Data entry, rerouting of orders and keying received

merchandise.

Indexing files into data base for storage. Researches and communicates with

vendors to reconcile problem inventory. Assist in picking and packing

orders when needed.

1/95-2/99 RED ROOF INN Memphis, TN

Night Auditor/ Front Desk

Reconciled and posted daily receipts to general ledger, and assisted

patrons with checking in and out.

1/94-1/95 FIRST TENNESSEE BANK Memphis, TN

Teller

Assist customer with various types of banking transactions such as:

deposits, withdrawals, money orders and cashing checks. Handle inquiries

researching account information.

11/93-1/94 BALLY'S CASINO Tunica, MS

Cage Cashier

6/90-11/93 SUPER 8 MOTEL Memphis, TN

Night Auditor/Front Desk

Responsible for processing the daily receipts, making entries in the

journals and preparing the deposits. Greet customers upon their arrival and

assist them with problems they might have during their stay.

6/89-6/90 SAM'S WHOLESALE CLUB Memphis, TN

Cashier

3/87-3/89 ZAYRE DEPARTMENT STORE Memphis, TN

Office Manager