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Customer Service Sales

Location:
Naples, FL, 34105
Posted:
September 22, 2010

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Resume:

Karen Rafter

*** ***** ****** ****. #***

Naples, FL 34105

Cell: 407-***-****

abjtv1@r.postjobfree.com

Experienced Professional with proven ability to deliver high quality

results, outstanding customer service, and commitment towards business

improvements and opportunities for growth.

Selected Professional Accomplishments

. Investigated incomplete and inaccurate legal guidelines and initiated

a review of compliance requirements for marketing programs in all 50

states. Researched and authored compliance guidelines for use by

paralegals, marketing and program managers ensuring accuracy, legality

and completion of reviews.

. Researched and analyzed real estate licensing laws for legal

compliance in all 50 states including regulations, exemptions,

required licensing, procedures, applications, fees, and clarifying the

corporation's ability to sell on a state by state basis.

. Consistently met or exceeded program review deadlines resulting in an

increase of approved programs and the ability of program managers to

increase sales.

. Reviewed, evaluated risks and modified thousands of advertising

programs to ensure regulatory compliance. Delivered high quality,

diverse and complex programs which positively impacted the marketing

process and demonstrated that quality need not be sacrificed for

quantity.

. Submitted advertising programs for state regulatory approval.

Meticulous review of programs and adherence to state laws resulted in

accuracy, minimum official contact, and avoided legal problems.

. Collaborated with legal, IT and marketing departments to design and

fine tune the structure of a new corporate database system. Identified

key requirements, evaluated options, and built a system that was

responsible for streamlining the existing time intensive review.

. Identified and evaluated program managers' concerns, legal issues and

deadlines, then collaborated and communicated to set priorities and

comply with state laws, negotiated alternative approaches, coordinated

deadlines, and demonstrated positive results.

. Established, organized and managed a database to catalog over a

hundred marketing disclosures. Edited and maintained a list of

separate disclosures compatible with a new corporate database program.

Rafter - Page 2

Professional Experience

Wyndham Vacation Ownership, Inc., Orlando, FL

1999-2008

One of the largest timeshare companies with over 600,000 Owners, 70

resorts, and 200 associations across the country engaged in development,

acquisitions, marketing, sales and resort management.

Senior Paralegal

Reviewed all advertising and marketing programs for legal compliance per

statutory/code guidelines and company policies. Reviewed and researched

laws regarding e-commerce, marketing, timeshare, consumer protection, prize

and gift, seller of travel, telemarketing and sweepstakes, and then

provided interpretation for business units. Educated business units on

legal, administrative laws, regulations and business policies, and

collaborated with business units to design creative advertising within

legal and compliance parameters.

Southern Community College, Orlando, FL

2000 - 2002

Part-Time/Evening Instructor: "Introduction to Paralegal Studies"

Lectured and tested on ethics, civil litigation, legal research and

analysis, real estate, estate planning, contracts, torts, the court system,

administrative law, constitutional law, statutory law and other topics.

Law Offices, Orlando, FL

1995-1999

Peggy Hoyt, LLC/ Vose and Blau/Fowler, Barice, Feeney and O'Quinn

Paralegal

Practiced at several law firms in the Orlando area to develop and expand

paralegal skills in various legal areas and legal environments. Gained

experience in Family Law, Probate, Business Law, Litigation, Estate

Planning, Real Estate and Municipal Law.

Prior Experience

Historic Third Street, Naples, FL

1993 - 1994

Director of Advertising

Responsible for the advertising and creative themes for multiple shops to

increase merchant sales.

Everglades National Park

1992 - 1993

Guest Relations

Advertising Agencies, Boston, MA

1983 - 1991

Marketing Manager/Account Executive

Career consisted of diverse positions with a variety of advertising

agencies. Produced and executed sales presentations, developed and executed

strategic marketing plans. Collaborated with creative team and other staff

members on the production of catalogs, brochures, inserts, print, radio and

TV ads, special events, direct mail pieces and newsletters.

Civic Service

City Planning Board, St. Cloud, FL

2003 - 2006

Board Member

Reviewed planning documents, plats, landscape drawings, proposed water

drainage and mitigation, signage, easements, right-of-ways, etc. Rendered

decisions on planning/development proposals.

Education and Certification

Master of Business Administration (Marketing/Business)

Boston University, Boston, MA - With Honors

Bachelor of Science - Arabic

Georgetown University, Washington, DC

Paralegal

Rollins College, Winter Park, FL - With Honors

CP (Certified Paralegal) National Certification



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