Customer Service Manager

Corinne M. Walter

*** ******** **** ~ Columbus, Ohio 43214

Phone: 614-***-**** ~ E-mail: ********@********.**.***

http://www.linkedin.com/in/corinnewalter

Objective:

To effectively represent and manage products / services by communicating value, leading to profitable volume growth for the

organization.

Skills

Organizational Expertise: Strong work ethic, highly self-motivated, effective time management, emphasis on detail, concise

communication, insistence on accuracy, focus on achieving goals.

Sales Management / Customer Service: Development, retention, and expansion of business using proactive approach – networking,

appointment setting, and assessment of clients’ needs through the effective use of scripts. Creation and implementation of pricing

strategies. Situational analysis translating into specific action plans. Proposal and execution of individual marketing and company-wide

branding campaigns. Introduction of new technology initiatives including an office-wide contact management program, new website

platforms, virtual office programs, and on-line training.

Human Resource Development: Effective screening of potential candidates using precise techniques and interpretation of computerized

assessments. Negotiation of sales commissions and compensation packages. Motivation of personnel resources toward optimum

performance through goal setting and business planning, career development and enrichment programs, accountability,and follow-

through. Feedback provided both informally and through formal performance reviews. Extremely high rate of employee and associate

retention attributed to development through business coaching.

Operations Management: Ability to shift priorities and react appropriately to business fluctuations and market conditions. Rec ords

management, monitoring timeframes and contingencies with risk reduction in mind. Minimize legal actions and liability through vigilance

and thorough knowledge of contract language and ramifications.

Effective Budgeting, Cost Analysis, Expense Control: Planning and allocation of resources to maintain budgetary parameters and

positively impact bottom-line. Profit analysis and projection based upon revenue, historical data, and market conditions along with

expense budgeting and volume trends. Constant awareness of market conditions to implement necessary changes.

Policy Administration: Formulation and administration of policies, programs to increase effi ciency, improve profitability. Follow-through

to insure thorough understanding and compliance.

Facilities Management: Interior space designation, installation and maintenance of communication systems, sensitivity to environmental

concerns, supply levels, and physical plant conditions. Landlord interaction, disaster management, proposal and follow-through of

remodeling projects.

Specific Experience

3/1998 – 3/2009: Branch Sales Manager ~ Coldwell Banker Grand Traditions, Realtors / King Thompson, Columbus, Ohio

Maintained a productive sales environment while controlling expenses with a focus on market dominance and support of company-

related services.

2/1993 – 3/1998: Realtor ~ Coldwell Banker Grand Traditions, Realtors, Columbus, Ohio

Development, retention, and expansion of business through personal promotion. Responsible for new client acquisition, marketing,

advertising, execution of purchase contracts, recordkeeping, follow-through to property transfer, and database management..

9/1990 – 1/1993: Store Manager ~ JoS.A.Bank Clothiers, Columbus, Ohio

New m arket development through proactive approach. Continual merchandising of multi-level environment. Responsible for all aspects

of the operation and profitability of location.

9/1987 – 8/1990: Multi-Store Manager ~ The Cricket Shops, Del Ray Beach, Florida

Small business development based upon superior customer service, marketing through special events and community involvement.

3/1984 – 8/1997: Manager / District Manager ~ Victoria’s Secret / Division of The Limited Inc., Columbus, Ohio

Fast track of increasing responsibilities. Relocated by company, opened twelve new locatio ns and pioneered two new markets.

Certifications / Education

9/2003 – Business Coach Certification

Successful completion of extensive nine week course through Integrity Coaching System

2/1993 – Real Estate Sales Certification / Real Estate Sales License

Completion of 4 courses through Hondros College which led to successfully passing The State of Ohio Real Estate Sales

examination.

9/1981 – Bachelor of Science Degree in Retail Marketing & Merchandising / The Ohio State University

Curriculum consisted of both retail and business management courses

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