Customer Service Manager
Resume:
William D. Pfeifer
**** ********* ***** ***# * ( Costa Mesa, CA 92626 ( 714-***-****(
abjtsk@r.postjobfree.com
Objective
Logistics Coordinator having an in-depth comprehension of the
principals, concepts and terminology of the Shipping, Receiving and
Distribution processes.
Profile
Motivated, personable business professional with excellent planning,
organization, customer service and problem solving skills. Ability to
utilize computerized manifest systems, export documentation and customs
clearance process and guidelines. Effectively communicates with all
levels of management and personnel. Accustomed to handling sensitive,
confidential records and equipment. Demonstrated history of producing
accurate, time sensitive shipments and meeting and exceeding deadlines.
Flexible and versatile while being able to maintain a sense of humor
under pressure. Poised and competent with demonstrated ability to easily
transcend cultural differences. Have the ability to thrive in a fast-
paced, deadline-driven environment. Can work independently and in a team
environment while have a "Whatever it takes" mentality to get the job
done.
Skills Summary
Facility Operations Working Instructions OSHA Regulations
ISO:9000 Reporting Accounting Practices
Sarbanes-Oxley Reporting Customer Service Policy Enforcement
Fork-lift Operation Computer Savvy
Shipping/Receiving Quality Review
Methods
Professional Experience
Communication/Presentations/TECHNOLOGY /Methods
o Receiving processes and related reporting.
o Coordination of inbound raw material for production.
o Coordination of inbound & outbound shipments of computer hardware to
Information Systems Department.
o Responsible for asset management of company equipment throughout
various offices.
o Responsible for documenting and maintaining Departmental Working
Instructions.
o Trained on various computer programs; Oracle 11i, Microsoft Office,
Smart-Trac Asset Management databases.
Customer Service/Marketing/Problem Solving
o Responsible for coordinating time sensitive shipments for the Training
Department.
o This includes computer hardware, software and documentation for
Domestic and International Training Seminars.
o Responsible for all trade show logistics for the Marketing department.
o Provide direct support for all material and equipment inbound
and outbound to trade shows, Domestic and International
facilities included.
o Implement and schedule carriers to meet delivery and pick up
deadlines.
o Responsible for OSHA regulations pertaining to facility safety for all
employees.
o Emergency Response Team Member CPR and Triage Certified.
o Hazardous Material Certified i.e.: Shipping, Transportation &
Disposal.
o Assist in the general organization and maintenance of facility,
product assembly, warehousing, stocking and inventory. Maintain
Receiving /Inventory /Asset database.
DETAIL MASTERY & Organization
o Manage all aspects of day-to-day receiving operations for facility:
o Delivery of all inbound shipments to appropriate departments.
o Responsible for all purchase order receiving quality /quantity
review and resolution.
o Finances: accounts receivable, transactions in Oracle database.
o Research and select (cost competitive, high quality) Shipping
Methods, Material Suppliers and Couriers for all outbound
computer equipment and facility material as required.
o Prepare and review receiving information for analysis, cost
control and audit requirements (ISO 9000)
Employment History
Resinart
1621 Placentia Ave.
Costa Mesa, CA 92627
949-***-**** www.resinart.com
April 1st, 2010 to present
General Manager Gene Chandler
MSC.Software Corporation
2 MacArthur Place, Santa Ana, CA 92707
714-***-**** www.mscsoftware.com
November 24, 1992 to January 22, 2010
Supervisor - Mike Bear PMD Department
U.S Army
December 1981 to January 1992
Honorable Discharge - February 1989
Desert Shield / Desert Storm Veteran
Honorable Discharge - June 1992
Education
Orange Coast College - general Coursework - Costa Mesa, CA
Edison High School - Graduate - Huntington Beach, CA
References Available Upon Request
1564 Coriander Drive Apt# A, Costa Mesa, CA 92626 714-***-****
abjtsk@r.postjobfree.com
Contact this candidate