Customer Service Assistant

MAR ICE LA NOVOA

M AR

***** ******** **** *** *

Redlands, CA 92373

909-***-****

abjtrw@r.postjobfree.com

OBJECT I VE:

To obtain a position where my skills are fully utilized in a challenging and exciting environment for

career growth and success.

QUAL I F ICAT IONS:

P rofessional in appearance and demeanor

Exceptional versatility and adaptability

Solid work ethic and customer service skills

Positive and energetic attitude

Computer savvy

Fluent English/Spanish speaker

ED UCAT ION:

1999 – 2002 Rialto H igh School - H igh School Diploma

(Graduated with Honors, Soccer Team, Folkloric and Salsa Dance Club)

2005 – 2010 RI V ERS ID E COM M U N I TY COLLEGE – D OUBLE M AJOR

(English and Interpretation Communication)

E MP LOYME N T:

2002-2003 Law Offices of Judy D river -- O ffice Assistant: Primary office duties included:

Responsible for petitioning client files, organization of sensitive

documents, appointment setting, message management,

answering phone calls, filing paperwork and Interpretation from Spanish to

E nglish & vise versa.

2004 - 2008 Applebee‘s Bar and Grill Restaurant– Hostess/ Server/ Bartender: Certified to

manage appropriate consumption by customers. Supervised and trained new

h ires and current staff to satisfactory corporate guidelines. Promoted to an

advanced position

w ith in six months of hire date.

2010- L anguage Line Services – Customer Service Interpreter: Over the phone Interpretation

f rom English to Spanish and vise versa from a wide range of areas such as insurance,

medical, and 911 calls.

REFERENCES:

R EFERENCES:

J udy D river Law Offices Of Judy D river -- Lawyer 909-***-****

Lina Villalpando Applebee’s Neighborhood bar and grill –Bartender (909) 909-

522-2145

Umit Keskin Applebee’s Neighborhood bar and grill- M anagement 909-***-****

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