Customer Service Data Entry

Location:

Posted:

October 10, 2010

Tamika Johnson

abjtq7@r.postjobfree.com

Profile Solid background in data entry. Consistently exceed sales goals and customer service

expectations. Experienced in handling insurance accounts and third party billing and

collections. Skilled in developing and implementing standardized policies and procedures

regarding confidential information.

Education Robert E. Lee H igh School, Montgomery, AL. 2001

Troy University Montgomery, Montgomery, AL. 2010

Career History ER Solutions Call Center, Montgomery, AL 2007-2008

Financial Consultant

• Assisted customers with different ways to handle their finances

• Consistently earn highest rating in customer service quality surveys

• Coordinated and responded to complex customer telecommunications requests,

resulting in increased sales and customer satisfaction

• Sold and worked with a variety of The Phone Company products and network and

i ntegration services, including SMDS, ISDN, video conferencing, routers, CPEs and

m ultiplexers

Primed Health Care 2001-2004

Patient Representative

• Assisted with insurance billing and third party collections

• Answered and directed telephone calls to appropriate persons

• Data entry of confidential patient information

• Relayed pertinent information to appropriate personnel

Jackson Hospital 2004-2008

Patient Representative

• Assisted with insurance billing and third party collections

• Data entry of confidential patient information

• Served government contractors and other commercial customers

Citadel Guard 2003-2007

Security Officer

• Secured building, cars, and equipment

• 30 minute checkpoints

• Worked checkpoint directing guests and employees to appropriate destination