Mychal White

**** * ****** ***. ********, Or ****7, Phone 541-***-**** .

abjtq2@r.postjobfree.com

EDUCATION

**** ********** ** ****** ******, OR

B.S., Economics, Minor: Computer Information Technology

OBJECTIVE

Obtain a Technical Support position where I can utilize and

expand my customer service and IT experience.

PROFESSIONAL EXPERIENCE

2010 to Present Stream Global Services

Beaverton, OR

Support Technician

. Provided warranty phone support in the Windows XP, Vista

and 7 operating environments for a fortune 500 OEM of

desktop systems.

. Provided level 2 technical support for non technical

customers over the phone.

. Frequent support areas included troubleshooting disk

failure and no boot scenarios, internet connectivity

problems, OS functionality and recovery problems as well as

troubleshooting hardware failure over the phone.

2009 to 2010 Next Step Technologies

Portland, OR

Computer Technician

. Researched and built computer systems to fit client's

needs.

. Installed and updated software in a Microsoft Windows

environment.

. Performed hardware upgrades as necessary for clients.

. Troubleshot hardware and software issues for clients over

the phone as well as in person.

. Trained clients in basic security practices including

malware detection and removal.

2007 to 2008 Polygon Northwest Beaverton, OR

Site Assistant

. Scheduled, monitored and inspected construction work from

drywall hanging through project completion and homeowner

acceptance.

. Helped company achieve quality levels above and beyond

industry standard through the use and management of punch

lists and subcontractors.

. Processed invoices for construction materials and managed

costs to keep projects within budget.

. Trained and supervised new employees throughout the

construction and business process.

. Worked with warranty staff to ensure all homeowner

requests or concerns were sorted out prior to homeowner's

close of escrow.

2002 to 2002 Cape Lookout State Park

Tillamook, OR

Ranger Aide

. Assisted park visitors with campground check-in and

questions about park facilities as well as the surrounding

area.

. Frequently enforced park rules and settled disputes

between camp visitors.

. Performed park maintenance including the repair and

cleaning of facilities and grounds.

. Selected to assist regional manager in the setup and

execution of the dedication

ceremony for Clay Myers State Natural Area at Whalen Island.

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