Customer Service Manager
Resume:
FAYE E. SNOWDEN
Darlington, MD 21034
abjtpg@r.postjobfree.com
PROFILE
Strong distribution and retail management experience in a large
national retail organization. Proven ability to work well with
customers, vendors, and associates to assure smooth operation and
excellent customer relations. Able to develop and train employees to
meet and in most cases succeed, expectations.
MANAGEMENT SKILLS/EXPERIENCE
Directed a staff of 25 sales associates in a high volume retail
environment.
Completed successful three-month management training program.
Actively participated in staff and organizational meetings, offering
constructive input and feedback.
Ability to make good decisions and manage several processes in a fast
paced environment.
Participated in Six Sigma Projects and Process Management Teams.
RELEVANT SKILLS
Excellent communication, interpersonal, organizational and leadership
skills.
Dedication and drive as a hard-working individual.
Exceptional versatility with the ability to manage multiple tasks in
a pressured environment.
Proficient use of MS Word, Excel & Outlook
EMPLOYMENT HISTORY
Johns Hopkins Hospitalopsital
Baltimore, MD Present
Supervisor Material Management
Supervisor of receiving and distribution of delivery of internal and
external activities. Responsible for scheduling and coordination of
central stores, inventory control, process payroll, train new hires
ensure compliance of budgets. Systems knowledge: Kronos, SAP, UPS
Track Pad.
Burlington Coat Factory Resister
town MD 2009-2009
Store Manager
Assist in the recruitment and hiring of the most qualified applicants
to meet the store's needs. Assist in supervision, staffing and
scheduling of the workforce with particular emphasis in areas such as
accounting, cashiers, loss prevention, receiving, and maintenance.
Ensure compliance with payroll budgets. Review operational reports
and records to ensure adherence to Company policies and procedures.
Monitor the accuracy of receiving, transfers, debits/damages,
returns-to-vendor (RTV's), and charge-backs to headquarters to
maintain the accuracy of the inventory. Provide and inspire
outstanding service to customers.
Restoration Hardware Edgewood,
MD 2007 - 2008
Receiving Supervisor
Managed receiving shipping, operational put away /replenishment,
picking /packing and returns processes. Monitor and
schedule inbound trailers of returns & outbound freight. Measure and
evaluate staff levels, provided training for new associates. Managed
Inventory system; Warehouse Management & Commercial Ware.
Federated Logistics and Operations/Hecht's Joppa, MD
1991 -2007
Furniture, Bedding Receiving & Store Shuttle Manager
Ensured timely, accurate information in the yard management system,
for 3rd party carriers and to manage door and yard activity.
Coordinated dispatch schedule with in-house and 3rd party carrier to
ensure on-time arrival to stores and facility locations. Managed
receiving processes, freight flow, replenishment, transition and
productivity results. Ensured that proper receiving procedures were
used for control of shortages. Maintained maintenance, DOT
inspections and Motor Vehicle Registrations on all shuttle trailers.
Big Ticket Coordinator
Cultivated and maintained excellent working rapport with vendors and
product representative. Responsible for improving interaction and
communication between selling associates, store management,
operations, merchants and vendors resulting in reduced returns,
increased sales and improve customer service. Executed New Associate
Orientation Training for all Furniture Associates. Provided all new
hire training for Furniture & Bedding Associates. Created monthly
reporting for Fabric & Leather Program. Frequently visited stores to
provide training on Miracle Seal Performance & register training.
Assistant Director of Customer Service
Served as a liaison between customers and stores to resolve problems
and implement long and short term solutions. Delivered excellent
customer service while working with store managers regarding
opportunities for improvement in managing the furniture area.
Area Sales Manager
Conducted training to new employees to ensure the selling staff to
reach their fullest potential and to maximize business opportunities.
Effectively planned, arranged, and rotated merchandise displays.
Administered inventory planning and control and stocking to reduce
shortage.
Consistently met or exceeded company and personal sales goals.
EDUCATION and TRAINING
A.A., General Studies, Harford Community College
Divisional Management Training
Certificate Training for Trainers
Certificate Coping Skills for Customer Service Professional
Cohert Training
CERTIFICATION
. Notary Public of the State of Maryland
. Forklift Certification Training
. Medical Terminology
. CPR
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