Richard Dwayne Williams (Dwayne)

*** ****** ******

Clinton, Ms. 39056

Cell Phone: 601-***-****

Email: abjtp7@r.postjobfree.com

EMPLOYMENT

Team Leader at Chick Fil A Madison, Ms April 2010-Present

• Establish and maintain a high level of customer satisfaction

• Retail Sales

• Order and maintain inventory

• Assist in managing 85 employee- high volume store

Education Enrollment Specialist, Student Resources USA, Jackson, Ms Jan 2010- Apr 2010

• Education recruitment & outside sales

• Present educational opportunities for teachers to further their education and loan forgiveness

• Public speaking/Public relations

• Power Point & Keynote Presentation

Shipping and Receiving Manager, Big Buck Sports, Hattiesburg, Ms Jan 2005 - May 2008

Inventory control with both DOS based inventory program & RMS a win. based program

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Data entry

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Coordinate inventory preparation

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Order and replenish stock

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Employee and customer relations

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Production Technician, Western Container, Hattiesburg, Ms Jan 2004 - Jan 2005

Maintain inventory

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Quality control of bottles

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Lead line one team improvement projects and line audits daily

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Plan and participate in daily and monthly GMP audits

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Maintain equipment

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Lead team meetings/Interview potential team members

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Business to Business Sales, Sprint PCS, New Orleans, La Jan 2000 - Jan 2002

• Outside sales, average 120% of quota

• Work with an independent sales agent

• Implemented conflict resolution strategies with customers as well as employee relations

• Lead team meeting/Recruit and train outside sales representatives

• Maintain relationship with local stores, and key employees

Technician, Sprint PCS, New Orleans, La Dec 1998 - Jan 2000

Computer Inventory management system

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Developed spreadsheets to track inventory & Sales

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Implemented conflict resolution strategies with customers as well as employee relations

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Minor phone repairs, testing and replacement parts, hardware and software installation

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Oversaw all inventory, stock replenishment, and implementation of new inventory tech.

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Computer application support

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Product marketing and management, and display management

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LICENSES

Mississippi Insurance License- Property, Casualty, Life, Health, Acc December 2009

Mississippi Class D Drivers License

EDUCATION

MA, Biblical Theology Reformed Theological Seminary December 2009

BA, Psychology William Carey University, Hattiesburg, MS May 2007

Vo-tech Cert., Electronic Inspector Memphis Job Corp. December 1998

SKILLS

• Forklift operator

• Pull/install coaxial cable

• Excel, Numbers (Mac)

• Microsoft Word, Pages (Mac)

• PowerPoint

Military

• U. S. Army National Guard - completed AIT supply & inventory, Fort Lee, VA Summer 1994

• U.S. Army National Guard - completed airborne training, Fort Benning, GA Summer 1994

• U.S. Army National Guard - hazardous shipping training, Camp Shelby, MS Summer 1995

References

Chris Rosson Chic Fil A 601-***-****

Louis Swarts Big Buck Sports 601-***-****

Sean Esque Sprint PCS 985-***-****

Philip Gunn Minority House Leader, Law 601-***-****

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