Customer Service Administrative Assistant

Julie E. Eudy

*** * ********** **., ****** Hill, IL 62014

Cell: 618-***-**** Email: **********@*******.***

QUALIFICATIONS:

. Proficient in Microsoft Office Suite 2007 and below, and Lotus

Applications

. Working knowledge of Adobe Acrobat

. Experience using several web-based systems, including Lawson,

PeopleSoft, JPMorgan Chase's PaymentNet, and American Express Travel's

Axiom site

. Experience working with office equipment such as facsimile, photocopy

machine, printers, personal computers, etc.

. Proficient using search engines to gather information from the

internet

. Excellent interpersonal and customer service skills, communicating

effectively both verbally and in writing

EXPERIENCE:

7/10-current OfficeTeam St. Louis, MO

Operations Processor, St. Louis, MO assignment

. Retrieve and review incoming work, quality checking offsite-processed

work for both accuracy and compliance with established procedures

. Process work when necessary to prevent items from becoming stale-dated

. Research changes and/or discrepancies using multiple online systems

1/10-7/10 Behlmann Buick GMC Hazelwood, MO

Receptionist

. Operated a multi-line phone system for all incoming calls to the

dealership, routing all calls to the appropriate department or

salesperson, including paging over the PA system

. Directed guests to the appropriate reception area for sales, finance,

or service

. Performed various administrative duties for the sales team, including

creating fliers or spreadsheets, making copies, filing or retrieving

files, and using the VINSolutions program to update vehicle

information

. Assisted as cashier in the Service department, including accepting

various forms of payment for service, answering phones and directing

calls, and checking points balances in the Preferred Owner Program

10/09-11/09 OfficeTeam Fairview Heights,

IL

Administrative Assistant, Brighton, IL assignment

. Provided support to the company's Chief Executive Officer and Chief

Operations Officer by maintaining calendars, making travel

arrangements, answering phones as necessary, maintaining files, and

creating and editing documents

. Managed the email account of the CEO, including reading and printing

all incoming messages, and replying to messages as necessary or

directed

. Prepared the conference room for client presentations, including

preparing the computer and projector system with the presentation,

determining the configuration of the tables and setting them up

accordingly, setting up a refreshments table, and ordering lunch as

necessary

2/03-8/09 Federal Reserve Bank of St. Louis St. Louis, MO

Administrative Assistant III, Cash Operations

. Provided support to three officers by creating and proofreading

documents, scheduling meetings, events, and conference calls,

maintaining calendars and schedules, making travel arrangements,

interacting with staff from within the Federal Reserve System, the

Board of Governors, and the Department of the Treasury

. Provided support to management by preparing mailings, answering phone

calls, scheduling events, providing back-up support for preparing

Difference Analysis Reports, acting as a witness for both on-line and

off-line currency destruction, performing card access, combination

lock, and key audits, and maintaining audit records

. Performed many types of secretarial duties, including maintaining time

and attendance records, purchasing, maintaining, and inventorying

department supplies, maintaining and balancing procurement card

records, making travel arrangements, and maintaining discretion when

handling sensitive information

. Provided back-up support to the department's clerical staff, including

answering phone calls, looking up information for customers, balancing

off-site coin accounts, creating/editing forms

. Performed other ad-hoc tasks as requested by management or as

necessary to maintain the operation

11/01-2/03 Federal Reserve Bank of St. Louis

St. Louis, MO

Lead Clerk, Check Adjustments

. Functioned several types of adjustment cases within allotted time

constraints

. Solved balancing inaccuracies by researching with internal and

external resources

. Communicated with customers from depository institutions as well as

from other Federal Reserve Banks

. Complied with departmental security procedures in the handling of

sensitive information

Julie Eudy resume, page 2

9/00-11/01 Federal Reserve Bank of St. Louis St.

Louis, MO

Lead Clerk, Book Entry Securities

. Maintained strict custody control policies in overseeing of securities

transfers

. Provided customer service by aiding banks with securities transfers,

furnishing reports, and researching accounting differences

. Balanced the securities transactions for the four Eighth District

offices

. Supported other areas in the department by learning to answer

frequently asked questions

. Participated in the Electronic Payments consolidation by traveling to

Boston to aid in the transition of the balancing duties

4/00-9/00 Federal Reserve Bank of St. Louis St. Louis, MO

Cash Processor, Cash Operations

. Worked in a team to process currency through the high-speed processing

equipment

. Complied with all departmental procedures and Custody Controls

Principles and Standards to ensure the integrity and security of both

the currency and the room at all times

. Balanced daily to exact cash totals

. Verified that all daily paperwork was completed properly and turned in

to management in a timely manner

10/96-4/00 Mercantile Bank Belleville, IL

Teller

. Interacted with customers to process all types of banking

transactions, such as deposits of cash or checks, or withdrawal of

cash

. Performed all types of daily balancing activities, including credit

card advances, general ledger accounts, personal drawer and coin

vault, ATM, and assisting with balancing the branch's main currency

and coin vaults

. Interacted with the public, including customers and non-customers, to

perform transactions, explain our products, or answer questions

relating to our products or services

. Complied with the bank's policies on verifying identity for

transactions, maintaining strict control of the currency and coin that

was assigned to me, and following proper processes while performing

transactions

10/95-7/96 Country Club Cleaners Belleville, IL

Counter Clerk

. Interacted with customers to accept and return their clothing

. Accepted various types of payment for dry-cleaning services, including

cash, check, and credit card

. Prepared clothing for the dry-cleaning process

. Assembled the completed orders, bagged them, and placed them in the

proper areas to await customer pick-up

EDUCATION:

Belleville Area College Belleville,

IL

Focus on General Studies

Belleville Township High School

Belleville, IL

High School Diploma

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