Administrative Assistant Management

Sheena Allen

P.O. Box **** Tappahannock, VA ***** 804-***-****

**********@*******.***

Education

ASSOCIATE OF APPLIED SCIENCE, FUNERAL SERVICES 08/2006 to

John Tyler Community College, Chester, VA 12/2008

Related course work: Embalming theory and lab, restorative art

theory and lab, business ethics, funeral service law, marketing,

management, and sales.

Passed both sections of the National Board Exam in December of 2008.

Skills & Abilities

Multi-Line Switchboard/Reception, data entry,

transcription, internet navigation and research, Quick

Books, Microsoft Office (Word, Excel, PowerPoint, Access,

Outlook), PC, Windows XP and Vista operating systems,

filing, copying, faxing, and general office procedures.

Experience

ADMINISTRATIVE ASSISTANT 06/2007 to

DaVita Dialysis, Henrico, VA 02/2009

Answer phones, screen calls, take and deliver messages, relay

information to superiors and consulting physicians.

Prepare, maintain, and audit confidential patient charts.

Supervise inventory management, including purchasing, product

selection, and supply usage.

Register new patients, update patient information, enter patient

treatment information and doctors orders in compliance with

company policy.

Assist with preparation of data summaries for internal audits and

ensure accurate treatment information and appropriate billing

entries for end of month closing procedures.

Develop working relationship with patients and patient families as

well as a proficiency in dialysis procedures in order to manage

questions and concerns appropriately.

Program Coordinator 04/2004 to

Health Management Center, Tappahannock, VA 06/2007

Register new clients, update client information, track and audit

client information, and maintain

databases.

Conduct group orientation with new clients to explain all aspects

of the program: products, extra

services, the businesses' expectations of the clients, online

ordering, and drop-shipping.

Research and implementation of both an online client ordering and

drop-shipping system.

Assemble and organize corporate and office-specific marketing

materials and bulk mailings.

Manage stock room, stock room clerk, inventory, and supply usage.

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