Customer Service Representative

OBJECTIVE:

Seeking an opportunity for compatible skill sets that will enhance

upward mobility and successful productive in an environment that will

prepare me in obtaining my career goals.

WORK EXPERIENCE:

Bay Alarm

Pacheco, California

March 2007 - August 2010

Alarm Dispatcher - Under general supervision, responsible for incoming

calls for emergency and non emergency issues. Respond to alarm

activations and frequently dispatch calls to fire and police

departments. Update and validate customer account information,

dispatch and route calls to service technicians.

Bank of America

Oakland, California

April 2006 - March 2007

Bank Teller - Efficiently and accurately process various banking

transactions. Identify customer needs and refer financial products

and services to customer. Handle large amounts of cash. Excellent

customer service and communication skills. Merchant Teller

experience.

Best Buy

Emeryville, California

July 2005- July 2006

Customer Service Representative - I am responsible for ringing in

sales, handling special orders, processing returns and exchanges,

answering customer inquiries and directing incoming calls to the

appropriate department . I strive to provide direct customer service,

answer questions, and find resolutions that are right for the

customer.

BANDTEC

Berkeley, California

Summer Job 2003-2005

Assembling resources materials for business meetings, conferences and

workshops. Assist in the creation of marketing and advertising

materials. Assist with the logistics of conferences with include,

registration, collecting fees, scheduling for workshops and general

public relations. Create a database and spreadsheet to monitor

inventories, registrations, memberships and mailing lists. Attend

meetings and workshops upon request. Ability to format and process

written documents

EDUCATION:

Kilgore Jr. College

Kilgore, Texas

Sophomore Student on Full Basketball Scholarship

August 2004 - Winter 2005

Major Nutrition

Available Upon Request

VOLUNTEER EXPERIENCE:

Anderson Day Care/Teachers Aide

Assisted with programs for infants, toddlers and pre-kindergarten

students. Assisted with daily activities. Organized games, prepared

snacks, read stories and assisted with outdoor activities.

PacBell Park/3Com Park/Stanford Stadium

Responsible for working with the concessions stands for the San

Francisco Giants, San Francisco 49er's and Stanford Men's Basketball

games.

REFERENCES:

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