Customer Service Manager

DAROLD GLENN COX

*** ******* ****** ***, **** NC 27511

Cell: 252-***-**** Other: 919-***-**** (leave message)

Additional: 252-***-****(leave message)

Email: abjtno@r.postjobfree.com

OBJECTIVE: To obtain a position using the skills and knowledge that I have

acquired to be a valuable asset to a company with strong growth potential.

SUMMARY OF QUALIFICATIONS

. Excellent reputation with customers as a competent, knowledgeable and

helpful professional.

. 8 years experience in the Package Industry as Customer Service

Representative, Package Handler, Package Sorter, Reload Supervisor,

Operational Management Specialist (OMS), Package Delivery Driver, and

Mail Clerk.

. Strong leadership skills

. Honest, reliable, and productive.

RELEVANT SKILLS & EXPERIENCE

Time Warner Cable, 2007 - 2009

Charlotte, NC

Mail Clerk/Facilities

. Maintain mail room activities by sorting and distributing incoming and

outgoing mail.

. Prepare and send out overnight packages for vendors

. Monitor remote campus mail by delivery and pick up in a timely manner.

. Perform facility operation of office equipment including stocking.

. Serve as backup for building receptionist as needed.

. Perform Customer Service duties:

. tracking employee packages

. ordering supplies

. resolve employee requests by maintaining office equipment

. serve as liaison between employees and manager of Facility department

. knowledgeable of employee departments to provide their mail

distribution in a timely and accurately manner

. Complete any special task as assigned by facility manager

Robert Half International (RHI), 2006 - 2007

Charlotte, NC

Customer Service Specialist/Switchboard

. Received and routed a high volume of calls through and electronic

switchboard for all 4 offices

. Relayed messages and paged employees at their desk

. Assisted with overflow administrative work including data entry and

mail processing

. Received electronic documents over email and/or fax for distribution

to employees

. Maintained spreadsheets for payroll and other interoffice reports

. Handled special assignments as delegated by office manager

. Distributed files and updated potential employees through the company

database

RELEVANT SKILLS & EXPERIENCE CONTINUTED

FEDEX, 2005 - 2006

Charlotte, NC

Package Handler/QA

. Maneuvered packages of any weight with appropriate equipment to

unload/load to company trucks for ensuring quality handling of all

packages within the Hub

. Effectively communicated verbally and or written to operations

managers

. Performed data entry duties by completing damaged package reports,

repaired damaged packages, and verified correct addresses

. Liaison between operations, contractors, and customers to ensure

shipment integrity and enhanced customer service

. Provided recommendation and feedback to facility employees on

improving processes and procedures to help prevent damaged packages.

. Identified misleads of packages by researching the location of

delivery

. Responded to customer phone calls in regards to lost/stolen/damaged

packages

. Performed other duties as assigned

SADDLE CREEK CORP, 2004 - 2005

Charlotte, NC

Fed-Ex Line

. Monitored packages secure,attach to pallet scan and wrap

. Verified quality and quantity of shipping documents subsequent to

packing

. Applied labels and postage in accordance with established standards

MILITARY, 1995 - 1997

ARMY NATIONAL GUARD

63-J

Chemical Quarter Master

United Parcel Service (UPS), 1994 - 2001

Chapel Hill, NC

Operational Management Specialist

As Office Assistance:

. accurately balanced payroll and hand-helds

. answered phones for customer inquiries on tracking packages

. prepared daily and monthly payroll report for management

. performed data entry processes

. processed returned packages through customer service

. dispatched drivers for AIR pkg and pick-ups

. communicated clearly, both written and orally

. Reload Supervisor, managed outbound packaging HUB:

. directly overseen package handler employees daily sort functions

. maintained a safe working environment by enforcing safety policies and

procedures

. prepared daily reports in a timely manner

. effectively trained employees to achieve desired productive goals

. co-coordinated in the reduction of mis-sorting origin scan initiatives

for packages

. assigned staff to cover peak hours and continuous sorting, loading and

unloading trucks

. trained new OMS employees.

. Cross-trained for driver delivery routes.

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