Annette M. Allen

**** ******** *****

Columbus, Georgia 31907

706-***-****

abjtme@r.postjobfree.com

Objective: A position as a Benefits Analyst, Lead with Total System Services, (TYSE),

Columbus, Georgia.

EXPERIENCE

WellPoint Incorporated 2005- Present

Columbus, Georgia

Customer Service Advocate III

● Serves as Customer Service Advocate for members and health care providers for the largest

commercial health benefits company in the United States.

● Provide administrative assistance to include: request members medical records from providers,

locating medical records in various programs, and forwarding recording to medical directors.

● Entrusted with the most complex customer service issues as a result of exceptional ability to pro

Promptly resolve concerns and satisfy customers.

. .

MAXIMUS Child Support Services, Human 1997- 2005

Services Division, Columbus, Georgia

Establishment and Enforcement

● Managed a caseload of over 1200 clients located in six counties within the Chattahoochee Child

. Judicial Circuit.

● Determined facts, issues, conducted legal research and writing. Drafted legal procedures for local

and other states child support cases.

Burnham, Columbus, Georgia 1995-1997

National Accounts Supervisor

● Managed over forty National Accounts with monthly revenue valued at over $2.0 million;

Supervised six personnel..

● Managed over 1200 transportation service orders for the company’s largest revenue customer

IBM.

.

TOYS”R” US, Dallas, Texas 1994-1994

Department Manager

● Managed the merchandising of over 14,000 toy and recreational items valued at $2.0 million.

● Managed the merchandising of toys, resulting in 95% of merchandise represented on sales floor.

ANNETTE ALLEN

PAGE TWO

EXPERIENCE, continued

Alabama State Employment Service, Phenix, City Alabama 1993-1993

Employment Security Local Representative

● Interviewed and classified over 50 jobs applicants and placed within Russell County Summer

Youth Employment Training Program (SYETP).

●Conducted participants and worksite supervisor’s orientation training session.

UNITED STATES ARMY, ACTIVE DUTY 1984-1992

Chief, Supply/Services Division, Darmstadt, Germany 1991-1992

●Developed training and supervised logistics support for a Theater Army Air Defense Command of

3,500 soldiers and over 800 vehicles.

● Assisted the G4 and Commanders on supply operations, trends and programs that enhanced

combat readiness.

.

Logistics Company Commander, Leesville, Louisiana 1988-1989

● Directed a Supply & Service Company in a Forward Support Battalion providing bulk & packaged

petroleum, subsistence, and office products to Mechanized Infantry Brigade & support units.

● Developed training memorandum; attended staff meetings with technical personnel in regards to

Equipment and personnel requirements.

Support and Service Staff Officer, Leesville, Louisiana 1987-1988

● Planned, integrated and supervised subsistence, petroleum and medical operations support for

Forward Support Command.

● Authored supply presentation and composition reports that resulted in upgraded supply and

Maintenance procedures.

Command Logistics Officer, Rank Captain 1987-1988

Leesville, Louisiana

● Primary responsible for managing a Division Support Command Consolidated Dining Facility

with an annual budget of $129,870.

● Controlled and supervised food teams from 4 battalions and 2 separate companies, which consists

of 180 personnel. Performed the duties of DISCOM Logistics Officer in her absence.

ANNETTE ALLEN

PAGE THREE

EXPERIENCE, continued

Platoon Leader, Rank 2nd and 1st Lieutenant 1994-1986

Hanau, Germany

● Platoon Leader, of a Supply section, consisting of 49 military and 46 civilian personnel.

● Managed the unit training program and continually insured that training was conducted in

Accordance with policies and regulations.

UNITED STAES ARMY RESERVES 1997-2005

Logistics Staff Officer, Rank Captain 1997-1997

Fort Gillem, Georgia

● Coordinated and provided logistics support for the Headquarters, Twenty Readiness Groups and

three Regional Training Brigades.

● Assisted the Commanding General, Deputy Chief of Staff Logistics and senior staff officers on

Supply operations, trends that enhance mobilizing and demobilizing Reserves Components

Companies.

Purchasing Officer, Rank Captain 1999-2001

Columbus, Georgia

● Responsible for the overall development, implementation, management, directions and control of

Procurement programs and general supervision of major procurement activities and functions.

● Responsible for negotiating and contracting for commodities related to Force Provider operations.

Personnel and Supply Officer, Rank Captain 1999-2001

Macon, Georgia

● Directly responsible for a property book worth over $15 million.

● Prepared recommendations for a Corps Support Battalion Commander, on personnel

and supply problems and issues.

● Briefed staff on processes for changes to procedures and policies through management, and

developed implementations plans.

EDUCATION:

Master of Science, Human Resources Management, Troy State University, 2002

Bachelor of Arts, Telecommunications, Alabama A&M University, 1983

Combined Arms and Staff School, Active Duty, Fort Leavenworth, KS, 1988

Quartermaster Officer Advanced Course, Active Duty, Fort Lee, VA, 1987

Storage Specialist Basic Technical Course, Active Duty, Correspondence, Fort Eustis, VA, 1986

Quartermaster Officer Basic Course, Active Duty, Fort Lee, VA, 1984

Nuclear, Biological, and Chemical Officer School, Hanau, Germany, 1984

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