Customer Service Management

Kvasnicka...*

*** **** ****** • auburn, Ne *****

CELL: 402-***-**** • ******.*********@*****.***

Sherry Kvasnicka

Education

Peru State College 2004 2008

Bachelor of Science in Business Administration

Majors: Management, Marketing, and Human Performance and Systems Management

Minor: Computer Management Information Systems

Received Certificates of Achievement in Human Resource Management, Office Management, and Retail

Management

Graduated: May 2008

GPA: 3.373/4.0

Computer and office equipment skills

Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Publisher

Knowledgeable in Microsoft Access and Systems Applications and Products in Data Processing (SAP)

Skilled in use of faxes, scanners, and copiers

work experience

Cooper Nuclear Station, Brownville, NE Human May 2008 Present

Resources

• Assist in investigations for various employee issues

Representative

• Conduct investigations on inappropriate Internet and email use

• Implement policies and procedures regarding Family Medical

Leave Act (FMLA)

• Timesheet reviews

• Participate in interviews for internal and external candidates

• Conduct exit interviews for departing employees

• Conduct terminations as necessary

• Maintain files of active employees

• Conduct training on company’s Intranet

• Update position profiles for triennial review

Human

May 2006 May

Resources Intern

Cooper Nuclear Station, Brownville, NE 2008

• Updated over 100 position profiles for triennial review

• Arrange interviews for internal and external candidates

• Work with colleagues to develop and order recruiting materials

• Send application packets to interview candidates

• Track new hires and employee exits

• Assemble Human Resources reports for department

• Work with advertising agencies across United States to create

and place ads

Student Support Service Mentor, Peru, NE Mentor March 2007 May

2008

• Inform 21 students of campus activities

• Provide information to students regarding college policies

• Maintain regular contact with students

Peru State College Academic Resource Center, Peru, NE Receptionist Aug 2004 May

2007

• Provide general office support including answering telephone,

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making copies, greeting guests, developing and distributing

flyers for campus activities

Waitress Sept 2005 Dec

Cotty’s Place, Peru, NE

2006

• Took meal orders, assisted in meal preparation, responded to

customers’ needs and provided excellent customer service

• Performed routine cleaning to maintain sanitation requirements

for restaurant

• Accurately ran cash register and credit card machine

Clerk Feb 2003 Dec

Pamida, Crete, NE

2006

• Performed cashier duties while handling customer questions

Oct 2007 January

and concerns

2009 (Nebraska

• Maintained adequate stock supply, organized and displayed

City)

inventory

Peru State College Retention Leader Program, Peru, NE Mentor Aug 2005 May

2006

• Informed 18 freshman students of campus activities

• Provided information to students regarding college policies

• Maintained regular contact with students

extracurricular activities

Phi Beta Lambda (2004 2008)

State officer for Nebraska chapter Vice President of Membership (2007 2008)

State officer for Nebraska chapter Assistant Vice President (2006 2007)

Local Chapter President (3 years)

Attended Regional, State, National Conferences (3 years)

Institute for Leaders (2 years)

Participated in S.M.A.R.T. L.E.A.D.E.R. Training

Organized and participated in volunteer and community improvement projects

Assisted with high school business contest (4 years)

Top salesperson for fall 2006 fundraiser

Developed and presented workshops at state and high school levels

Campus Activities Board (2004 2008)

Advertised for school events

Organized entertainment activities for various events

Peru’s Individual Leaders of Today (2004 2008)

Participated in community service projects

Top Cat for Freshman Orientation (2005, 2006, 2007)

Provided leadership for new freshman students during New Student Weekend

HONORS

Phi Beta Lambda

Governor’s Recognition for Top Placement at National Conference (2008)

Job Interview Second Place at National Leadership Conference (2008)

Selected as Nebraska’s Who’s Who Representative for the National Leadership Conference 2008

Future Business Executive Second Place at Nebraska State Leadership Conference 2008

Kvasnicka...4

Business Decision Making Second Place at Nebraska State Leadership Conference 2008

Job Interview Third Place at Nebraska State Leadership Conference 2008

Campaign Manager for National Mountain Plains Region Vice President 2007

Human Resource Management First Place at Nebraska State Leadership Conference 2007

Community Service Project Third Place at Nebraska State Leadership Conference 2007

Business Communications Sixth Place at Nebraska State Leadership Conference 2007

Job Interview Third Place at Nebraska State Leadership Conference 2005

Word Processing Seventh Place at Nebraska State Leadership Conference 2005

Who’s Who in Nebraska Phi Beta Lambda 2005, 2006, 2007, 2008

Peru State College

Dean’s List Fall 2007

references for Sherry Kvasnicka

Dr. Judy Grotrian

Associate Professor of Business

Peru State College

PO Box 10

Peru, NE 68421 0010

W: 402-***-****

*********@*******.****.***

Ted L. Harshbarger

Coordinator of Assessment/Nebraska PBL State Adviser

Peru State College

PO Box 10

Peru, NE 68421 0010

W: 402-***-****

H: 402-***-****

************@*******.****.***

Peggy Groff

Student Success Services

Peru State College

PO Box 10

Peru, NE 68421 0010

W: 402-***-****

******@*******.****.***

Barb Lee

Nuclear Support Specialist

Cooper Nuclear Station/Nebraska Public Power District

PO Box 98

Brownville, NE 68321

W: 402-***-****

*****@****.***

Kvasnicka...5

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