Customer Service Manager

Jane McCoy

*** ****** **

Norfolk. Va. *****

757-***-****

abjti7@r.postjobfree.com

Professional Objective: Seeking a position where I can utilize my strong

quantitative math, over 11 years of customer service skills, strong

communication skills, and professional administration skills.

Education:

01/2009-12/2009 Strayer University

Virginia Beach, VA Bachelor Degree

Criminal Justice

08/2010-Current Tidewater Community College

Norfolk, VA

Career History:

June 2010-September2010 Reliance Staffing Lynnhaven Pkwy Va. Beach VA

. Data Entry

Nov.2009-May2010 Rally Staffing South Military Hwy Chesapeake VA

. Inventory Clerk

March 2006- April 2009 Stihl Inc. 536 Viking Drive Va. Beach, Va. 23453

Machine Operator

* Assemble Fuel Tanks

* Assemble gear heads for chainsaws

* Placing tanks on a belt to be assemble

July 2002- February 2005 Lillian Vernon - 2600 International Pkwy Va.

Beach, Va. 23453

Customer Service Rep.

* Inbound/Outbound customer service

* Handling customer complaints

* Replacing/ Refunding customers orders

April 1998- October 2002 McDonalds - 5833 Northampton Blvd Va. Beach, Va.

23462

Shift Manager

* Scheduling

* Hiring / Firing employees

* Counting inventory and ordering product

* Counting drawers

* Customer service

SKILLS:

I am a detailed-oriented candidate with over 11 years of customer

service skills, and organizational skills. I have Excel, Microsoft

Words, PowerPoint's, Vista, Internet, Outlook, and Access, Windows XP.

I have experience in answering phones, processing mail, making copies,

using a Xerox machines, printers, fax machines, typing memos, sending

emails, and using a computer.

Contact this candidate