Customer Service Sales

Nadine H. Hylton

**** ** ***** *******

Hialeah, FL 33015

Telephone: 321-***-****

E-mail: abjti0@r.postjobfree.com

Qualifications: Exceedingly great communication and selling skills to

impact business, while implementing training knowledge of

adult learning styles and different learning techniques. As

well as applying capabilities in personable and relatable,

face-to-face sales in retail clothing/apparel.

. Experienced in retail sales environment; assisting

customers with exceptional customer service skills, and

satisfying their needs by up-selling them on store

products.

. Consistently provided effective sales in retail by

representation of the clothing brand with fashion-

sensible, work attire that appealed to customers.

. Persistent in keeping organization of Sales Floor in

sequential sizes, color schemes, and by style of

clothing.

. Promptly followed instructed tasks by management to

maintain the Sales Floor organization while assisting

them with customer sales.

. Have a respectful amount of training experience of one

year as an Assistant Trainer.

. Collectively completed a number of four (4) New Hire

Training classes in my specific subject of expertise, and

also assisted in training an entire course for New Hire

Training.

. In unison has experience of four years in Sales.

Experience:

Connextions: FedEx Account: 11/07 -

Present

Account Executive/SME

. Trains New Hire Agents in my specific subject of

expertise on one of FedEx's features, providing them with

the tools and knowledge on how to sell the feature upon

FedEx services to new/existing business customers.

. Conducts Continued Education classes with current

employees to ensure that they are up-to-date with all of

FedEx's services/features, and to help improve their

selling skills to gain revenue for FedEx.

. Have abilities of creating Job Aids and assessments in

Learning Management System.

. Made outgoing calls to new/existing business customers

who ship with or are new to FedEx with the intention of

building value, retaining business, and gaining

additional business.

. Provided customers with value-based

solutions/recommendations that resulted in increased

shipping with FedEx.

. Handled each customer through a consultative sales

approach, probing, handling objections, responding, and

recommending solutions that are appropriate to meeting

the customer's need to gain FedEx revenue.

Connextions: Embarq Account

Customer Service Representative via Chat

. Provided excellent customer service skills to existing

and prospective EMBARQ customers via chat sessions.

. Required to be very proficient in typing and Internet.

. Had to be knowledgeable with EMBARQ services and

products.

. Maintained great multi-tasking skills with two chat

sessions at a time.

Guess Factory Store: 10/07-

11/07

Sales Associate / Customer

Service

. Was required to provide customers with great customer

service skills as well as positioning the sale with the

customer.

. Maintained the Sales Floor in order to keep organization

of the inventory intact.

NIKE Corporation: 07/05 - 04/06

Sales Associate / Customer Service

. Dealt with a diverse Tourist Customer Population, while

on occasion, faced language barriers, nevertheless,

continued to maintain enthusiasm and professionalism to

satisfy and solve customer inquiries and problems in

person.

. Sustained the accuracy to manage the cash drawer in

Orlando's busiest Footwear and Sports apparel Outlet

Store.

. Encouraged the sale of new grocery items to the

customers, with great communication and promotional

skills.

. Handled all cash and credit card transactions for the

purchasing of the customer's items.

Education:

2001 - 2005 Poinciana High School, Kissimmee, FL

High School Diploma

. FCCLA

. Step Team (Captain)

Computer Skills:

. Proficient with Microsoft Word, Excel, and Internet.

. My average on typing for words per minute is 58.

Contact this candidate