Customer Service Manager
Resume:
H EC TOR R NAT I V I DAD
Roswell, NM 88201
Tel :575-***-****
Email: ******.*********@********.****-*******.***
OBJECT I V E
Contractor position as a Computer Hardware Technician that will allow me to
u tilize my extensive technical skills and customer service experience.
• Sound knowledge of computer systems, telecom systems, and
software
• Excellent writ ten and oral communication skills
• Superior ability to work independently
• Ability to communicate technical solutions to non-technical
users
• Display an exceptional ability to learn new methods
WORK H ISTORY
May 2010 Computer Lab Services Assistant
To Present Eastern New Mexico University-Roswell
Roswell, NM 88201
Install and customize hard drives on desktop PCs
Install power supplies and upgrade memory
Maintain peripheral devices
Manage computer reservations and relevant documentation
Coordinate with lab manager with administrative duties
• Assisted deployment of Windows 7 software to 50+ PCs
• Assisted IT Support Manager with hardware
t roubleshooting
• Onsite customer support for hardware and software
related questions
• Assisted special-needs customers with user-specific
software programs
Mar 2007 Customer Service Specialist I I
To T-Mobile USA
May 2009 Albuquerque, NM 87102
Provided phone support with users’ devices and functionality
Troubleshoot handsets, educated user with self-help options
Resolved billing questions in timely, controlled fashion
Maintained call log in detail and changes made to accounts
• Awarded Team Member of the Month – October 2007
• Achieved Customer Pro status – July 2008
• Promoted to Technical Care – July 2008
• Achieved consistently high results
ED UCAT ION
Jan 2010 Eastern New Mexico University-Roswell
To Roswell, NM 88203
Present Computer Information Systems
Currently pursuing an Associate of Applied Sciences in Computer
I nformation Systems
• Certificate of Employability PC Support Technician –Dec
2010
SOFTWARE/SYSTE M SK I L LS
• Proficient in Microsoft Word and PowerPoint.
• Exceptional knowledge of software installation and
removal.
• Capability with Windows 7, XP, and Ubuntu L inux
• Use logical reasoning and intelligent thinking
• Proven ability to type 45+ WPM
R EFERENCES
L isa Kelt
IT Support Services Manager
52 University Blvd
Roswell, NM 88203
Donna James
Lab Supervisor
52 University Blvd
Roswell, NM 88203
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