Project Manager Customer Service

CARTER A. FUJIBAYASHI

OBJECTIVE

Customer Service Associate

EXPERIENCE

Feb – 2008 – July 2010 Cox

Communications – Ft. Smith, AR.

Field Customer Retention Specialist

Located dissatisfied customers in the field

Troubleshooting and resolution for field

installed equipment.

Resolved customer conflicts involving

quality of cable television, internet or

telephone services

Collected severely past due balances at the

door

Located and retrieved equipment from

delinquent accounts

Disconnected delinquent accounts

Placed in supervisory position by

management in their absence

April 1999 – Oct. 2007 Cox Media Ft.

Smith, AR

Production Manager

Creative and managerial duties for

production of TV Commercials

Implementation of MAC Based NLE in

Local Market

Troubleshooting and resolution for

encoding equipment.

Troubleshooting and resolution for

SeaChange insertion gear.

Network Administrator for PC based office

equipment

General repair and consultant for all office

equipment

Nov 1995–April 1999 TCI/TCA/COX – Ft

Smith Cable Ft. Smith, AR

Installer / Technician / Auditor

Installation and trouble shooting of

residential cable service.

Installation and troubleshooting of

commercial cable service.

Implementation of Cable Theft Service in

local market.

Reduced theft of cable services by over 100

in first month

Prosecuted repeat offenders

Attended numerous NCTI courses for cable

TV service

June 1986 – July 1995 Graseby STI

Waldron, AR

Engineering Project Manager

Managed $12 million a year in engineering

air quality analysis equipment

Wrote and implemented automatic EPA

reporting software

Initiated and chaired internal ISO 9002

program.

Reported as only profitable engineering

group for 3 years: 1992 1995

Frequent domestic and international

travel for training and service

June 1978 – April 1986 Agfa Geavert

Teterboro, NJ

Field Service Engineer

Service and installation of reprographic

equipment

Design and consultant on domestic line of

pre press equipment

Design and installation of regional sales

training facilities

Consultant on importation packaging and

overseas shipping containers

Frequent domestic and international travel

for service and training

June 1995 Present Precision AV Services

Greenwood, AR

Owner Operator

Repair Service for consumer level home

electronics

Consultant and installation of commercial

and home PC networks

Repair and service of audio & video

amusement equipment

Contract television and electronics service

for local repair shop

RCA, Pioneer, Mitsubishi, Zenith, Amana

and Phillips Certifications

EDUCATION

1976–1978 Wm. Rainy Harper College

Palatine, IL

Studies in Journalism and Physics

Unable to complete studies due to overseas

travel for employer.

1990 –1986 Westark College

Ft. Smith, AR

Off campus studies in Computer Sciences

Obtained PC certification.

1995 –2009 Cox University

Atlanta, GA.

Internal training and certification on

various aspects of Customer care

Obtained numerous certifications on

Analog and Digital Cable Communications

maintenance and repair..

Internal training and certification on

various corporate policies

Advancement and supervisory Training

INTERESTS

Technology, electronics, computers and cars.

• E MAIL *****@***.***

1911 HORTON LAKE WAY • GREENWOOD, ARKANSAS, 72936 7606 • PHONE 479-***-****

Contact this candidate