Customer Service Representative

TAKIRAH PARKER

**** ********* ******

Philadelphia, PA 19153

267-***-****

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OBJECTIVE

To effectively utilize my skills, proven abilities, and experience in a challenging and

productive environment,within an organization that offers advancement and opportunity

for growth. .

PROFESSIONAL EXPERIENCE

US AIRWAYS

Customer Service Representative: 2006- September 2009

•Booked Flight Reservations, and provided accurate directions to passengers

•Tended to the needs of elderly and disabled passengers, including transport medication,

and meals

•Supervising 1-7 minors during traveling unattended.

•Monitored and managed the needs of minors traveling over night.

•Provided excellent customer support for 100s of passengers daily

TEN-TEN CLEANING CO. PHILADELPHIA, PA

House Keeping: 2005-April 2007

•Cleaning restrooms, vacuuming,dusting and mopping floors.

•Properly maintain all cleaning equiptment

•Removed all trash and waste from site.

•Maintained dressing rooms and theater business.

•Shutdown building cleaned.

BIG-KMART PHILADELPHIA, PA

Front End Supervisor: November 2003-January 2006

•Counting and recording all opening and closing funds up to $5000.

•Dispersing of all money to cashiers, and monitoring all activities.

•Ensure customer service representative met goals and addressed the needs of all

customers.

•Documented schedules; break relief, stock, data entry, and preparing the store for the

next day's opening.

•Supervision of 10 or more Front End Cashiers per shift.

•Processed various customer financial transaction including lottery and money order

transactions.

•Managed escalations of return and receipts for customer service department.

ODESSA’s INC. PHILADELPHIA, PA

Cosmetology Assent: June 2002- November 2003

•Greeted clients upon arrival.

•Answered all incoming calls, call volume 200 calls per day.

• Scheduled appointments.

•Prepared clients for service such as shampooing, color treatments, and blow-drying.

•Cleaned shampoo area, and stylist working area.

EDUCATION

Dobbins AVTS High School: Diploma 2005

SKILLS

Concepts of Microsoft Office,Data Entry,Faxing,Multi-line Telephones,Alphanumeric

Filing

SUMMARY

With my organizational, strong interpersonal, problem solving and conflict management

skills and my ability to work independently, I will be a positive asset to your

organization.

Contact this candidate