Manager Customer Service

H.E. (Dick) Petree

**** ********** ****, ********, ***** 76657

Home 254-***-****, Cell 254-***-****

Email: abjtf7@r.postjobfree.com

Experienced, results driven Senior Human Resources and Employee Relations

Professional - Subject matter expertise, Strategic HR and Employee

Relations at all level in a multinational corporate matrix environment

including remotely in other countries.

Nortel 1993 - January 29, 2010

Global telecommunications Company

Sr. Human Resources Manager - Waco Texas

2008 to 2010

Develop & implement global customer service background check and

drug screen project. Negotiate HR & security requirements in global

customer contracts for customer solutions. Global subject matter

expert in background checks, drug screens and security related

areas.

Sr. Employee Relations Manager- Waco, Texas

1999-2008

Subject Matter Expert in ER Center of Excellence supporting Business

Leaders & HR management. Investigate employee related legal or

government agency complaints and law suits. Support Leaders with

implementing business & employee strategies. Provide leadership &

coaching at all levels. Deliver Expatriate HR support, individual

severance agreements including executives, veteran support,

performance management and change management. Support Diversity

including Integrated Talent Planning & Compensation analyses of

adverse impact to business units. Develop and implement policies.

Develop and conduct management training.

HR Business Partner -Global Information Services/Enterprise Services-

Morristown, NJ & Waco, TX

1996-1999

Partner with Business Leaders to implement business strategies

and objectives. Ensure effective HR support with organizational

design, talent development, customer service, staffing &

recruiting, effective HR policies & procedures including

compensation and annual performance evaluations/management.

HR & Labor Relations - NYNEX Meridian Systems & Bell Atlantic Meridian

Systems, New England states

1993-1996

Business Partner to Sales and Service teams. Provide HR & Labor

Relations support to Leaders & management teams in New York State

and City. Provided Labor Relations support for New England states.

Assisted with development & implementation of HR Shared Services

Center.

CONSOLIDATED COMMUNICATIONS, INC, Mattoon, IL.

1987- 1992

Consolidated & its nine affiliated companies are private, family-

owned, multi-service, telecommunications companies. $150 million

annual revenue with 1,300 employees.

Acting Corporate HR Director

Senior Manager, HR & Labor Relations

Manager of Corporate Training & Development Programs

Develop, implement and manage employee and

labor relations, technical training and employee development.

Negotiate and administer labor contract in telephone company,

review/approve all Human Resource litigation and employee

terminations, maintain union-free environment within non union

companies and assure compliance with laws and regulations. Manage

Employee Training and Management Development. Manage & develop HR

staff.

Other work experiences:

NORTHRUP KING COMPANY, Chattanooga, Tennessee

A Sandoz Pharmaceutical Company. High technology packaged seed

company which researches, develops and distributes quality seeds

worldwide - 2,200 employees.

Personnel Manager

Responsible for start-up personnel functions

of a relocated union packaging and distribution facility to a union-

free start-up plant. Duties included wage and benefit

administration, staffing, worker's compensation, affirmative

action, safety programs, training, union free environment and

organizational design.

R. G. BARRY CORPORATION, Chattanooga, TN.

$150 Million manufacturer of comfort footwear.

Human Resources Manager

Responsible for human resource function, benefits administration,

industrial safety & medical staff and programs. Shortly after

accepting position, company announced plans to relocate plant to

Mexico in a year. Responsible for closing coordination with

corporate, state, local agencies including Chamber of Commerce

Economic Development Council for outplacement program. Plant

maintained & increased productivity levels throughout shutdown

period.

CENTURY WRECKER CORPORATION - Chattanooga, TN.

Privately owned, start-up of heavy manufacturing which designed and

manufactured first automotive hydraulic towing and wheel lift

wreckers. Annual revenues were $25 Million with 250 employees two

shift operations.

Personnel Manager

Established Personnel Department, developed union free policies and

procedures, wrote Employee Handbook, developed and delivered

supervisor and employee training programs. Successfully defeated

several Teamster organizational attempts including NLRB election by

margin of two to one.

PITT COUNTY REGIONAL HOSPITAL - Greenville, N.C.

Regional 600-bed hospital which serves as a teaching facility for the

East Carolina University Medical School

Employment Officer

Responsibilities: Designed and implemented a nation wide recruitment

and staffing campaign to expand a local hospital to a university

teaching facility. During my tenure, staffing increased from 750

to over 1,500 employees. Developed student nurse summer resident

intern program and an Explorer Post for Medical and Health

professions.

EDUCATION: University of TN.

Chattanooga, TN.

Post graduate work towards M.S. Degree in Industrial/Organizational

Psychology

East Carolina University - B.A. Psychology, Business Minor

Greenville, N.C.

MILITARY: U. S. Army National Guard, 15 Years, Captain

N.C. & TN.

Military Police training, Artillery Battalion, Ordnance Unit

Commander

CIVIC: Community Unit #2 School Board

Mattoon, Illinois

Board passed 2 tax referendums, staff & budget reductions, closed a

school, negotiated teacher contract without strike after last 3 of

4 contracts ended in prolonged strikes.

Taught management & supervisory classes at various community colleges in 3

states.

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