Daryl K. Litteral

**** ***** ******* ****

HENDERSONVILLE, TENNESSEE 37075

615-***-****

abjtew@r.postjobfree.com

SUMMARY

A DEPENDABLE AND SELF-MOTIVATED LOSS PREVENTION MANAGER WITH EXTENSIVE

EXPERIENCE IN SHRINK CONTROL, FRAUD ASSESSMENT, RISK ASSESSMENTS AND

RECOVERY SETTLEMENTS. POSSESSES A PROVEN TRACK RECORD OF POSITIVE BOTTOM-

LINE IMPACT AND SUCCESSFULLY IDENTIFYING AND RESOLVING LOSS ISSUES. A

CONSIDERATE AND INTELLIGENT PLANNER, WHO DEVELOPS VALUABLE PROCESSES AND

POLICIES TO ENSURE THE SAFETY OF ASSOCIATES AND CUSTOMERS. EXCELS IN

HANDLING MULTIPLE PROJECTS, TEAMS AND REPORTS WHILE PROACTIVELY PREVENTING

ACCIDENTS AND SUPPORTING OPERATIONS TO SECURE BETTER PROFIT MARGINS AND

MAXIMIZE EFFICIENCY FOR COMPANIES.

EXPERIENCE

LOWES HOME IMPROVEMENT CENTER, SMYRNA, TN

LOSS PREVENTION SPECIALIST

CURRENT

DUTIES INCLUDE PREVENTION OF LOSS DUE TO INTERNAL AND EXTERNAL THEFT.

RESPONSIBLE FOR PHYSICAL SECURITY OF THE FACILITY THROUGH CONSTANT

MONITORING OF FIRE AND EMERGENCY PROCEDURES, HAZMAT GUIDELINES, AND SAFETY

STANDARDS. CAPTAINS A SAFETY TEAM TO PREVENT WORKERS COMP CLAIMS AS WELL AS

CUSTOMER ACCIDENTS. WORKS HAND IN HAND WITH OPERATIONS PARTNERS TO MONITOR

INVENTORY LEVELS TO MAKE THE FACILITY OPERATE MORE EFFICIENTLY AND PROVIDE

EXCELLENT CUSTOMER SERVICE BY BEING IN STOCK FOR THEIR NEEDS.

WALMART STORES, INC., NASHVILLE, TENNESSEE

MARKET ASSET PROTECTION MANAGER 2002-2010

PREVENTED ACCIDENTS INVOLVING CUSTOMERS AND ASSOCIATES, AND SECURED HIGH-

TICKET ITEMS WHILE ALLOWING ACCESS FOR EXTERNAL CUSTOMERS. CONTROLLED

SHRINK IN MULTI-UNIT MARKET WITH $1,000,000,000 ANNUAL SALES VOLUME.

SUPPORTED AND GUIDED STORE MANAGERS IN ORDERING AND ACHIEVING PROFIT AND

LOSS GOALS. SECURED CASH FLOW FROM CASH REGISTERS THROUGH ACCOUNTING

OFFICE BEFORE REACHING BANK. MONITORED INVENTORY LEVELS AND AUDITING

INVOICING PROCEDURES, PREVENTING LOSS OF PROFIT THROUGH PAPERWORK.

SURPASSED MARKET GOALS SET FORTH BY COMPANY IN BOTH SHRINK REDUCTION AND

ACCIDENT RATES. PROMOTED SEVERAL DIRECT REPORT ASSOCIATES TO NEXT LEVEL OF

ASSET PROTECTION AND INTO MANAGEMENT PROGRAM ON OPERATIONS SIDE. PLANNED

AND EXECUTED CROWD CONTROL PROCEDURES INCLUDING EGRESS AND INGRESS ROUTES

AS WELL AS TRAINING ASSOCIATES AND OUTSIDE LAW ENFORCEMENT ON HOW TO

EFFECTIVELY CONTROL LARGE CROWDS IN A RETAIL ENVIRONMENT.

HANDLED UNCOLLECTIBLE ACCOUNTS AND ACCOUNTING OFFICE AND REGISTER

SHORTAGES.

ACHIEVED COMPANY SHRINK TARGET IN LAST FISCAL YEAR AS WELL AS TARGET RATE

FOR COMPANY BIG THREE ACCIDENTS.

ENDED FISCAL YEAR AS FIRST IN 19 MARKETS FOR SALES AND PROFIT WITH TEAM OF

23 DIRECT REPORTS, INCLUDING EIGHT SALARIED MANAGERS.

HELD RESPONSIBILITY FOR 11-STORE MARKET IN TERMS OF BOTH INTERNAL AND

EXTERNAL THEFT CASES. IMPACTED INVENTORY FLOW PROCESS BY OVERSEEING

DETAILED AUDIT PROCESS.

HELD RESPONSIBILITY FOR CCTV EQUIPMENT WITHIN MARKET AS WELL AS FOOD SAFETY

AND SANITATION IN SUPERCENTERS, SAFETY OF ASSOCIATES AND CUSTOMERS,

REDUCTION OF ACCIDENT COSTS AND EMERGENCY CRISIS MANAGEMENT AS FIRST

RESPONDER IN DISASTERS.

ENSURED COMPLIANCE OF ALL STORES WITH FIREARM SALES AND TRANSACTIONS.

MONITORED CUSTOMER INVENTORY FLOW SYSTEM AND STREAMLINED INVENTORY LEVELS,

MAKING STORES OPERATE MORE EFFICIENTLY.

RECOVERED HUNDREDS OF THOUSANDS OF DOLLARS THROUGH THEFT DETECTION AND

RESTITUTION PROCEDURES OF JUDICIAL SYSTEM.

SAM'S WHOLESALE CLUBS, NASHVILLE, TN

DISTRICT LOSS PREVENTION SUPERVISOR 2001-2002

CONTROLLED RETAIL SHRINK IN MULTI-UNIT, MULTI-STATE WHOLESALE CLUB

ENVIRONMENT. HELD RESPONSIBILITY FOR SAFETY OF CUSTOMERS AND ASSOCIATES,

FUNCTIONING IN FIVE-MAN TEAM OF DISTRICT MANAGERS. MANAGED AUDIT TEAM AND

INITIATED INTERNAL INVESTIGATIONS.

IN-STORE LOSS PREVENTION OFFICER 1990-2001

DETECTED AND APPREHENDED EXTERNAL THEFT SUBJECTS. SURPASSED COMPANY

AVERAGES FOR SHOPLIFTER APPREHENSIONS, RECOVERING MORE THAN $10,000 IN

EXTERNAL THEFT CASES IN 1996. INSTALLED AND MAINTAINED CCTV EQUIPMENT.

ASSISTED DISTRICT SUPERVISOR IN DEVELOPMENT OF INTERNAL THEFT ISSUES.

ADDITIONAL EXPERIENCE

AMES DEPARTMENT STORE, DUNBAR, WEST VIRGINIA, IN-STORE LOSS PREVENTION

OFFICER, 1987-1990. IDENTIFIED AND APPREHENDED EXTERNAL THEFT CASES. WON

DISTRICT LOSS PREVENTION ASSOCIATE AWARD ON TWO DIFFERENT OCCASIONS FOR

APPREHENDING MOST SHOPLIFTERS IN ONE-MONTH PERIOD.

BIG BEAR/HART'S, CHARLESTON, WEST VIRGINIA, IN-STORE LOSS PREVENTION

OFFICER, 1986-1987. HANDLED ENTIRE OPERATION OF HIGH-VOLUME SEASONAL AND

GARDEN CENTER RETAIL DEPARTMENT. PERFORMED DUTIES INCLUDED ORDERING,

MODULAR LAYOUTS, STOCKING AND CASH REGISTER OPERATION. APPREHENDED

EXTERNAL THEFT SUBJECTS AND COLLECTED WORTHLESS CHECKS. IDENTIFIED

INTERNAL THEFT ISSUES.

DEPARTMENT MANAGER, 1983-1986. RAN GARDEN CENTER DEPARTMENT IN RETAIL

ENVIRONMENT WITH DUTIES INCLUDED ORDERING MERCHANDISE, STOCKING SHELVES,

MAINTAINING LIVE PLANT INVENTORY AND PERFORMING CUSTOMER SERVICE. HELD

RESPONSIBILITY FOR ENTIRE OPERATION OF CONVENIENCE STORE SETTING.

RICK CASE HONDA, CLEVELAND, OHIO, NEW CAR PREPARATION MANAGER, 1979-1982.

CLEANED USED CARS, PREPARED CARS FOR RESALE AND PREPPED NEW CARS FOR

CUSTOMER DELIVERY, WHICH CONSISTED OF INSTALLING CARPET, REMOVING

PROTECTIVE COATING, DETAILING, RUSTPROOFING, CLEANING, WAXING AND

INSTALLING SOUND SYSTEMS.

PROFESSIONAL DEVELOPMENT

WALTON INSTITUTE OF LEARNING, 2003

WICKLANDER-ZULAWSKI INTERVIEW AND INTERROGATION TECHNIQUES, 2002

WICKLANDER-ZULAWSKI ADVANCED INTERVIEW AND INTERROGATION TECHNIQUES, 2002

WALTON INSTITUTE OF RETAILING LEADERSHIP PROGRAM, 2004

SCHOOL OF MOBILE SURVEILLANCE, 2004

ADVANCED CRIMINAL INVESTIGATIONS SCHOOL, 2004

SERVSAFE FOOD EXAMINATION CERTIFICATION, 2006

SERVSAFE FOOD EXAMINATION PROCTOR, 2006

WALMART PEOPLE DEVELOPMENT FOOD SCHOOL, 2006

EXTENSIVE TRAINING IN DIVERSITY IN THE WORKPLACE, 2002-2010

EXTENSIVE TRAINING IN SALES AND HANDLING OF FIREARMS, 2002-2010

ADVANCED RISK CONTROL WORKSHOPS, 2009

ADVANCED CROWD CONTROL PROCEDURES, 2009

Contact this candidate