Insurance Customer Service

STACY DANNAR

*** * ******* ******, *******, MO **429 *****.******@*****.*** 816-***-****

Insurance specialist with over 13 years experience in the independent insurance industry which

includes working with various insurance carriers, as well as, 7 years of management experience.

SUMMARY OF QUALIFICATIONS

• 5 years of independent insurance agency ownership, with operations including areas of agency

sales, management of staff, and back office operations.

• Skilled in making insurance sales presentations to wide variety of commercial and personal lines

clients, and working closely with numerous insurance company representatives.

• Possess a strong understanding of the ever changing insurance industry, and being able to

represent the carrier during and after a sale.

• Very comfortable with cold calling coupled with being a strong negotiator.

EDUCATION AND TRAINING

2 YEAR BUSINESS SCHOOL CERTIFICATION 1990 - 1992

Alva, OK

• Business Communication

• Business Writing I & II

• Business Management I & II

• Computer Technology

• 10-Key I & II

• Computer Software Studies

PROPERTY AND CASUALTY INSURANCE PRODUCER 1997 - Present

• Workers Compensation Coverage Education Class 1999

• Personal Lines Course: Recognizing the Gaps and What To Do About Them 1999

• Commercial Property Coverage 1999

• Commercial Auto Coverage 1999

• Company Training Seminars 2001-2009

• Dynamics of Service Course and Testing 2003

• E&O Prevention for Young Agents 2004

• Forgotten Exposures and Coverage 2004

• Agency Management Course and Testing 2007

• Advanced Commercial Lines Course through Auto-Owners Insurance 2007

• Certificates of Insurance Perception and/or Reality 2009

• Ethics for the Insurance Professional 2009

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PROFESSIONAL EXPERIENCE

AGENCY OWNER June 2005 - May 2010

SKC INSURANCE SERVICES LLC Kearney, Missouri

• Owned and operated a franchise insurance agency with average premium volume of

$2.2M and number of cliental from 800 to 950.

• Responsible for majority of executive duties within agency, as well as weekly outside and

inside sales.

• Specialized in commercial lines property and casualty insurance.

• Assigned all duties to agency staff and produced weekly meetings to stay abreast on

agency operations and insurance industry.

February 2004 – June 2005

INSURANCE DEPARTMENT MANAGER

HORIZON STATE BANK Cameron, Missouri

• Developed effective system and managed bank insurance customer accounts.

• Conducted weekly cold calls outside to area companies.

• Marketed and set up company contracts for a more diverse carrier base.

• Reported monthly to board members status of insurance department .

INSURANCE PRODUCER & OFFICE MANAGER October 1996 - February 2004

GREEN HILLS INSURANCE SERVICES Bethany, Missouri

• Responsible for maintaining and producing insurance clientele base in personal lines and

commercial lines.

• Outside quarterly and semi-annual customer reviews for area businesses.

• Worked closely with agency staff and carrier representatives on all aspects of insurance;

claims, underwriting, quoting, and marketing.

• Maintained constant customer service on commercial lines premium volume book of

$2.5M

• Conducted insurance proposal presentations to clientele in a wide range of businesses.

• Assisted agency owners in training of new employees.

• Assisted agency owners in many back office agency functions; such as meetings, reports,

and accounting.

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