Customer Service Assistant
Resume:
Ywai Engerman
Montgomery, Alabama *****
abjte5@r.postjobfree.com
Work Experience
Call Center Representative
ERSolutions
Montgomery, Alabama
*assist customers with power bills, process payments, start stop and transfer services, report power outages.
Substitute Teacher
03/2007- 12/2008, Montgomery Public Schools, Montgomery, Alabama
*Replaced the teacher of the class when he/ she were out for the day(s).
Bone Density Scan Assistant
02/2005- 04/2008 Rheumatology Specialist, Montgomery, Alabama
*Bone Density Scan Assistant and also filled in for the technician when he was out for the day.
*Answered the telephone calls.
*Scheduled appointments.
*Placed reminder calls to patients with appointments the following day.
Sales Associate
11/2005 - 4/2007 Champs Sport, Montgomery, Alabama
* Helped get sneakers and clothing from the stock room for customers who were shopping.
*Checked customers out when they were ready to purchase merchandise.
Customer Service
02/2005 - 11/2005 Limited Too, Montgomery, Alabama
*Helped customers look for merchandise.
*Offered Bucks Back during holidays or specials.
*Checked customers out when they were ready to purchase merchandise.
Customer Service Supervisor
02/2003 - 05/2005 Ross Dress for less, Montgomery, Alabama
*Made customers aware of Ross Dress for Less special of the day.
*Helped customers look for merchandise in different departments.
*Checked customers out when they were ready to purchase merchandise.
*Overrides for transactions.
*Placed customers items on hold .
Education
08/2001 - 05/2004, 08/2008- Present Alabama State University, Montgomery, Alabama
*Some College Course work Completed
*Major: Criminal Justice Minor: Psychology GPA 2.996
09/1995- 06/1997, 09/1998- 06/2001 Randolph High School, Randolph, Massachusetts
*College Preparatory Courses
*Diploma Received GPA:3.43
Affiliations
08/2002- 05/2004, 08/2008- Present Pre Law Society
*Prepared for LSAT
*Prepared for Law School
08/2002- 05/2004, 08/2008- Present Psychology Club
*Secretary of the club
*Took a trip to a nursing home
*Raised money for Hurricane Katrina Victims
*Raised money for Haiti Victims
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