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Manager Customer Service

Location:
Camp Hill, PA, 17011
Posted:
October 10, 2010

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Resume:

Paul C. Neel

* ******** ***. **. * Shiremanstown, PA 17011 717-***-**** abjtdl@r.postjobfree.com

Objective

Entry to mid level position that utilizes skills learned from years of proven success in management, marketing and human

relations. Position desired would include the need to polish my existing skill set while learing new skills as well.

Profile

Self motivated and enthusiastic individual who is willing and able to handle multiple tasks and achieve both personal and job

related goals. Proven track record of demonstrating positive results and problem solving. Background and Associate’s Degree

in Education. Able to instruct employees on how to effectively complete their assigned duties while making an impact on their

own success.

Works well under pressure, willing to assume tasks that need completion. Highly trainable and retains information with little

or no further instruction. Strives to be an asset to the company and takes pride in his accomplishments.

Skills Summary

Customer Service Intermediate to Marketing & Sales

Written Correspondence Advanced Employee Management

Professional Phone Skills Computer Skills Office Skills

Inventory Instructional Skills

Management

Employment History

D&H DISTRIBUTING – Harrisburg, PA

West Coast Sales Representative, May 2010 – Present

Customer/business development, processing orders, planning logistics and negotiating pricing.

Directing supply channel to provide product to retail, sub distributors and dot com merchants.

BEST BUY – Mechanicsburg, PA

Home Theater Associate, Feb. 2010 – May 2010

Assisting customers with questions about technology and fitting the products and services to their needs and wants.

Asked to head department inventory team within 2 weeks of training completion, assigned to ensure physical and

perpetual product count is accurate.

GAMESTOP, INC – Harrisburg & Camp Hill, PA

Store Manager, Oct. 2008 – Feb. 2010

In command of day to day operations of the store; including customer service, employee direction and instruction,

labor and inventory, merchandising, money handling and reporting.

Promoted from Shift Supervisor to Assistant Manager within 5 months of hire.

Dramatically improved sales, merchandising and percentages at a high risk location within 2 weeks of being

transferred, promoted to Store Manager.

RADISSON PENN HARRIS – Camp Hill, PA

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Paul C. Neel

7 Railroad Ave. FL. 2 Shiremanstown, PA 17011 717-***-**** abjtdl@r.postjobfree.com

Catering Sales Manager, Nov. 2007 – Oct. 2008

Selling, organizing and facilitating events such as weddings, corporate functions and parties to a varity of clients.

Handled high profile clients such as Rite Aid Vendors, PARSE, Best Buy and Norfolk Southern.

Promoted from Banquet Captain to Catering Sales Manager within 6 months of hire.

RTS ENTERPRISES/CICI’S PIZZA – Winchester, VA & Hagerstown, MD

Assistant Manager, July 2006 – Nov. 2007

Assisted in handling of store operations; including guest service, employee management, marketing, product rotation

and inventory.

Helped maintain status as #1 location for food cost, guest satisfaction and overall experience in the franchise.

OUTBACK STEAKHOUSE, INC. – Hagerstown, MD

Unit Marketing Coordinator, Sept. 2004 – July 2006

Organized and ran special events/fundraisers along with managing the restaurant dining room and bar.

Promoted from server/bartender to Dining Room Manager within 9 months of hire.

Assumed role as Unit Marketing Coordinator, assisted in organizing events such as the Outback Golf Classic (2005 and

2006), the 2006 Arthritis Foundation Golf Shoot Out, and the 2006 MSWalk at Antietam Battlefield.

CARRABBA’S ITALIAN GRILL – Independence, MO

Server/Bartender/Headwaiter, Feb. 2003 – Sept. 2004

Duties included end of night auditing and money handling, paperwork and administrative duties.

WENDY’S OF SOUTHERN UTAH – Hurricane & Cedar City, UT

Shift Supervisor/Safety Manager/OSHA Representative, Aug. 2000 – Feb. 2003

Inspection/correction of location safety and hazard issues.

IRON COUNTY SCHOOL DISTRICT – Cedar City, UT

Long Term Substitute Teacher, Aug. 2000 – Feb. 2003

Educating students and following the assigned curriculum

Able to transition day to day from one classroom setting to another and adapt to the needs of different students

quickly and effectively.

Education

uNIVERSITY OF MISSOURI KANSAS CITY – Kansas City, MO

Pursuing BA in Secondary Education/American History, Aug. 2003 – June 2004

GPA: 3.2/4.0

CASPER COLLEGE – Casper, WY

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Paul C. Neel

7 Railroad Ave. FL. 2 Shiremanstown, PA 17011 717-***-**** abjtdl@r.postjobfree.com

Graduate, Applied Associate of Arts in Music Education/Secondary Education, Aug. 1997 – May 2000

GPA: 3.3/4.0

President of Music Educator’s National Conference College Chapter (1998 2000).

Recipient of Kinser Schwejda Award for Vocal Excellence (1998)

Vocal Performance Scholarship (1997 2000)

A LIST OF PERSONAL AND PROFESSIONAL REFERENCES IS AVAILABLE UPON REQUEST

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