Engineer Technical Support

JOHN BISSCHOP

**** ****** ***** 360-***-****

Lynden, WA 98264 ****.********@*****.***

SUMMARY

Experienced, innovative AutoCAD applications engineer with extensive

technical support and training skills. Background includes CAD systems

analysis, programming, administration and drafting. Demonstrates

exceptional problem solving techniques in all phases of application

development with expertise in:

AutoCAD menu customization Visual Basic

AutoLISP/Visual LISP Batch processing of drawings

PROFESSIONAL EXPERIENCE

Bellingham Technical College, Bellingham, Washington 2010-Present

A growing technical college that offers a rich complement of

technical/professional, basic skills, and continuing education programs.

AutoCAD Instructor

Taught a basic, beginning course in AutoCAD 2008 to technology and

continuing education students. Included lesson planning and curriculum

development.

CH2M HILL, Bellingham, Washington 1988-2009

Global leader in engineering, procurement, construction, management and

operations for government, civil, industrial and energy clients.

CAD Technical Specialist, 1995 - 2009

Managed the networked AutoCAD system for the civil/structural, electrical,

instrumentation, mechanical and piping departments. Worked with IT to

configure CAD workstations for company network.

. Developed, implemented and maintained CH2M HILL AutoCAD custom menus

using AutoLISP/Visual LISP programs to improve user productivity. The

main feature of the system is creating client drawings with their

required drawing borders and layers in a consistent manner for maximum

efficiency.

. Designed and installed Visual Basic programs to enhance batch-processing

capabilities of AutoCAD.

. Coded AutoLISP title block update programs to retrieve data stored in

Excel spreadsheets and automate an error-prone manual task for several

clients including Shell Puget Sound Refinery, ConocoPhillips Ferndale

Refinery and Tesoro Anacortes Refinery.

. Wrote and maintained AutoCAD drawing applications for BP Cherry Point

Inspection Department.

. Created AutoLISP programs for inspection data on P&ID's for BP Cherry

Point Refinery.

. Programmed complete multidiscipline AutoCAD application for Trans

Mountain Pipe Line Company.

. Instructed CAD users about enhancements in new versions of AutoCAD.

. Performed periodic CAD orientation for new hires.

CAD Administrator, 1992 - 1995

Directed the maintenance, training, technical support, programming and

customization required in CAD projects, including client needs analysis,

scheduling and project execution.

. Authored BP Cherry Point Auto-trol P&ID and Isometric applications with

custom menu and quick action programming.

. Built post-translation AutoLISP cleanup programs for drawings translated

to AutoCAD for ConocoPhillips Ferndale Refinery and Alyeska Pipeline

Company.

Assistant CAD Manager, 1988 - 1992

Performed in-house technical support, programming and customization.

Maintained company CAD systems, including installation and maintenance of

all CAD related hardware and software, training of employees, and

supervision of CAD projects.

ADDITIONAL EXPERIENCE

Database Programmer, Premier School Agendas Inc., Bellingham, Washington

Programmed and maintained 4D database programs for enhancing the

capabilities of the Premier client database. Projects included writing

programs to update school and district data supplied by a third party

program.

Technical Support/AutoLISP Programmer, Synthesis, Inc., Bellingham, WA

Worked with authorized dealers in Western North America to provide

training, phone consultation, custom demonstrations, and technical support.

Developed the user interface for Synthesis, an AutoCAD parametric design

program, including all AutoLISP programs and AutoCAD menus.

Instructor, Bellingham Technical College, Bellingham, Washington

Taught beginning, intermediate and advanced AutoCAD drafting in continuing

education courses. Compiled all of the course curriculum and materials.

Lecturer, AutoLISP Seminars, Western Washington University, Bellingham,

Washington

Composed and conducted beginning and advanced AutoLISP programming

seminars. Taught basic concepts, program structure and programming

techniques.

EDUCATION / TRAINING

Bachelor of Science, Computer Science

American Institute for Computer Sciences, Birmingham, Alabama

Applications Engineer and Systems Analyst Training

CalComp, Inc., Anaheim, California

Diploma of Technology, Building Technology - Building Services

British Columbia Institute of Technology, Burnaby, British Columbia, Canada

MEMBERSHIPS

Bellingham AutoCAD Users Group

Autodesk Users Group International

Autodesk Developer Network

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