Customer Service Assistant

KRISTINA M. RONNFELDT

*** ***** ***** ******, ****, NC 28334

(H) 910-***-****

kmr_yceryc95 @ yahoo.co m

OBJECTIVE Seeking a position which fosters growth, where I can apply my critical thinking,

communication, and practical skills.

Campbell University

EDUCATION

Bachelor of Science

Major: Biology

SKILLS

AND STRENGTHS

• Excellent verbal and written communication skills

• Strong computer skills with proficiency in Microsoft Word, PowerPoint,

Excel, Access

• Good interpersonal skills

• Work well under pressure

• Attentive to details

• Independent

• Strong analytical skills

WORK

E XPERIENCE

Movie Gallery, Dunn, NC

June 2009-July 2010

STORE MANAGER

• Responsible for hiring/firing employees

• Order office/store supplies

• Maintain records for shipping/receiving product

• Responsible for keeping inventory shrink to a minimum

Movie Gallery, Dunn, NC

Aug 2008- May 2009

SENIOR CUSTOMER SERVICE ASSOCIATE

• Responsible for opening/closing store.

• Facilitate good relations with customers.

• Train employees as needed.

• Responsible for restocking movies/games.

• Receive merchandise on a weekly basis.

Dunn Rehabilitation and Nursing Center, Dunn, NC

Feb, 2008 – Aug 2008

CERTIFIED NURSING ASSISTANT

• Responsible for the health and well being of clients.

• Responsible for daily baths/showers of 9-10 residents.

• Assisted with meals/feeding of residents.

• Used appropriate lifts to transfer clients to and from bed.

• Recorded vital signs and food intake of clients.

KRISTINA M. RONNFELDT

807 South Ellis Avenue, Dunn, NC 28334

(H) 910-***-****

abjtcq@r.postjobfree.com

Campbell University, Buies Creek, NC

June, 2006 - Oct, 2006

GREENHOUSE WORKER/TEAM MEMBER

• Responsible for maintaining health and utilization of over 200 plants.

• Analyzed plants for pests and disease; recommended and accomplished

corrective action.

• Assisted the Campbell University Biology Department 5 to 10 hours a week

in order to provide healthy specimens for study.

•

NC Real Estate Commission, Raleigh, NC

May, 2004 - July, 2004

OFFICE ASSISTANT/SUMMER ASSISTANT/TEAM MEMBER

• Assisted the Continuing Education Department with compliance of yearly

educational credits for Realtors.

• Developed and implemented a new filing system to support growing

population of Realtors.

• Collected fees and generated monthly reports.

Wake Technical Community College, Raleigh, NC

Aug, 2002 - April, 2004

ADMINISTRATIVE OFFICE ASSISTANT/ENGINEERING STAFF TEAM

MEMBER

• Assisted faculty 10-15 hrs/wk while attending and maintained a 3.7 G.P.A.

• Assisted the Administrative Assistant with filing, organizing, and

maintaining office order.

• Responsible for facilitating student transfer credit by logging, typing, and

working closely with faculty to ensure appropriate credit.

Independent Living Program, Raleigh, NC

Aug, 2000 - May, 2001

OFFICE ASSISTANT III/TEAM ASSOCIATE

• Responsible for tracking expenditures for the yearly budget.

• Created a monthly budget spreadsheet in Excel .

• Supported office staff with typing and computer support.

• Developed and implemented a revised office system to aid in filing and

customer follow-up.

Dar-Un-Noor School, Atlanta, GA

Aug, 1996 – June, 1997

OFFICE MANAGER

• Supported teachers with typing and computer support.

• Maintained confidential files for each student

• Created report cards using Excel

• Ordered office supplies

• Answered telephone, faxed documents

• Took minutes in monthly meetings

Contact this candidate