Customer Service Sales

P.O. BOX

*****

Huntsville, AL. *****

Telephone: 256-***-****

Email: abjtbx@r.postjobfree.com

Nicole Crawford

Profile:

Experienced Customer Service Representative, with a background in Call

Center, Technical Support, Help Desk Administration, and Sales.

Education:

October 2009

University of Phoenix, Online-Axia College

Pursuing Associate of Business Degree

May 2005

Alabama A & M University, Normal, AL.

Formerly pursuing Bachelors in Business

Administration

Experience:

8/2010-present

Accurate Printing & Graphics, Huntsville,

Alabama

Personal Assistant

Perform various duties as assigned, including but not

limited to

filing, visual merchandising, and order

preparation.

3/2008 - 8/2008

Snelling- Beasley Allen, Montgomery, Alabama

Law Clerk

Conducted research and investigation pertaining to pharmaceutical injury

claims.

Determined necessity of affidavits, medical record requests, client contact

and inquiry to fulfill litigation requirements.

Preliminary drafting and review of medical records, drug usage and incident

reports.

Assisted attorneys with the organization of exhibits and files, on behalf

of clients, for submission to claims administrator for monetary

dispensation.

7/2006 - 9/2007

Neocon USA, Huntsville, Alabama

Shipping/Receiving Clerk & Material Handler

Negotiated shipment rates with various carrier representatives.

Placed and accepted calls regarding shipment details with consignees and

carriers.

Performed on and off site warehouse inventory assisting procurement

specialist in an effort to maintain sufficient stock for production

requirements.

Trained and supervised other shipping/receiving personnel.

Scheduled pick-ups, drop-offs, assembled, packaged, labeled and prepared

necessary documents for shipping.

2

Placed incoming materials onto appropriate shelves utilizing fork-lift,

hand-held scanner and FIFO process.

Issued raw materials according to work order demands.

6/2004 - 1/2005

Dillards- Madison Square Mall, Huntsville, Alabama

Sales Associate

Maintained required sales quota and performed visual merchandising duties

for marketing displays.

Accepted bill payments, processed refunds and exchanges, and processed

credit applications, at POS terminals.

Processed sales orders via telephone and assisted customers with product

selection.

Performed quarterly inventory assessments.

7/2003 - 7/2004

West Telemarketing, Huntsville, Alabama

Customer Service Representative- Inbound Call Center

Accepted calls to process payments by credit card, check, and Western

Union.

Provided technical support, scheduled service calls, customer sales support

and service changes including disconnect, suspensions, requests for new

services and negotiations for customer retention.

Assisted with the set-up and installation and activation of satellite

equipment.

6/2003 - 6/2004

Automation Technologies, Madison, Alabama

Help Desk Representative & SMT Repair Solderer

Placed calls to new customers to obtain answers to survey questions and

resolve issues relative to software installation.

Received calls concerning malfunctioning hardware and offered appropriate

technical support.

Acted as lead repair solderer on contract assignments from ADTRAN and

Motorola.

Administered soldering tests, inspected soldered work and trained hired

personnel to repair assemblies from contractors.

References:

Available upon request.

Contact this candidate